Senior Director, Go-To-Customer Applications

Senior Director, Go-To-Customer Applications

The Senior Director of Go-To-Customer Applications is a critical role responsible for overseeing the implementation and maintenance of customer-facing business applications within Rapid7. This position involves strategic leadership, team management, and collaboration with various stakeholders to ensure that customer interactions and experiences with the company's applications are seamless and efficient. This critical role partners closely with our Customer teams to ensure that we provide provide robust solutions and excellent customer experiences.

About the Role

In this role, you will:

• Strategic Leadership: Develop and drive the vision and strategy for Rapid7's customer-facing application stack. Create and manage a roadmap for application improvements, deployment, and maintenance

• Team Management: Lead, mentor, and manage a team of Business Systems Analysts, Business Process Engineers, and IT professionals to foster a high-performance culture. Develop team skills in business analysis, requirements gathering, functional design, and business process engineering

• Project Oversight: Partner with the IT PMO to supervise the planning, execution, and delivery of application projects, ensuring they are completed on time, within scope, and within budget

• Business Process Management: Develop a deep understanding of Rapid7's business process and culture. Develop systems and process solutions to drive high quality customer experiences

• Technology Management: Make critical decisions regarding the technology stack, frameworks, and tools for systems delivery, ensuring the use of best practices and modern technologies

• Quality Assurance and Compliance: Ensure applications meet quality standards, performance benchmarks, and compliance requirements, and manage risk effectively

• Cross-functional Collaboration: Work closely with other departments to gather requirements, provide updates, and ensure applications meet business needs and user expectations

• Budgeting and Financial Management: Develop and manage the budget for the application function, ensuring cost-effective operations

• Continuous Improvement: Promote continuous improvement through regular performance reviews, feedback loops, and process enhancements to drive innovation and efficiency

The skills you’ll bring include:

• Experience: 10+ years of experience in IT or business applications, with at least 5 years in a leadership role overseeing customer-facing applications

• Industry Knowledge: Deep understanding of the software industry, including current trends and technologies. Specific experience working with companies with a large partner ecosystem

• Business and Process Analysis:  Proven proficiency in eliciting business requirements, preparing functional designs, documenting and re-engineering business processes

• Technical Expertise: Strong background in CRM software (Salesforce, Marketo, Xactly, NetSuite), and customer engagement platforms

• Data Management: Knowledge of data analytics, data warehousing, and data governance as it relates to customer data

• Team Leadership: Proven ability to lead and develop diverse teams of IT professionals. Adept at influencing change

• Strategic Vision: Ability to define and communicate a clear vision and strategy for customer-facing solutions that align with the company's business goals

• Customer Focus: Deep understanding of customer needs and the ability to translate these needs into technical requirements and solutions. Commitment to designing and delivering solutions that enhance the customer's experience

• Financial Management: Experience in budgeting, financial planning, and cost control related to IT and application development projects

• Stakeholder Management: Ability to engage with senior management, business units, and external partners to gather requirements, provide updates, and ensure alignment

• Communication Skills: Excellent verbal and written communication skills, capable of presenting complex technical information to non-technical stakeholders

• Security: Ensure that all customer-facing applications adhere to the highest security standards to protect sensitive customer information

• Customer-centric focus: Commitment to designing and delivering applications that enhance the customer experienc