System Implentation Manager, Bi-Lingual (Korean and English)

Job Type:

Regular

Work Location:

Remote - NJ - Fort Lee

Overview:

2020 Companies, in partnership with Samsung Electronics America, is seeking an experienced Outsystems System Implementation Manager to lead the deployment of a new Customer Service (CS) system. This role will be based in our Ridgefield Park, NJ office, with on-site presence required.

Work Authorization:
Applicants must be authorized to work in the United States full-time without current or future visa sponsorship.

Location: Ridgefield Park, NJ (On-site required)

Required Certifications & Skills:

• Bilingual in English and Korean
• PMP
• Certified System Administrator (CSA)
• Certified Implementation Specialist – Risk and Compliance
• Outsystems certification (highly desirable)

Making the future is everyday life at Samsung. We’re seeking innovators who are called to change the world and build a better one. We enable the best technology hardware on the planet, but our best is always a prototype for something better, and our people thrive with a driven mindset – better builds on better. We believe an inclusive culture and a diverse workforce drive innovation and growth. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. We are building a better tomorrow for our customers, partners, and communities.

What's in it for you?

• Receive a competitive salary, paid weekly
• Next day pay on-demand with DailyPay
• Health/Dental/Vision benefits
• 401K Program with matching
• Paid Time Off
• Paid Holidays
• Scholarship opportunities for employees and direct family members
• Employee Assistance Program
• Leadership Development Program

Job Description:

• Lead internal company process improvement projects and initiatives through evaluation and documentation of current work processes and identification of improvement strategies
• Facilitate business requirement gathering and manage comprehensive project documentation
• Evaluate business needs and initiate quantitative and/or qualitative analysis to support project proposal or evaluation results
• Develop processes to efficiently manage, monitor, and track project deliverables, budget, and expenses
• Work closely with project teams to monitor project scope and provide timely status/situation updates to all relevant stakeholders
• Manage relationships and expectations of both internal and external project stakeholders
• Lead project team meetings to communicate project status, budget, and expense status
• Simulate overall budget and financial impact with key expense drivers and factors
• Direct and perform ad-hoc projects and analysis as assigned by management, working independently or with cross-functional teams
• Assisting in preparing materials in MS Office applications such as Word, Excel, and PowerPoint to be presented within and outside of PI team
• Present analysis results to internal and external stakeholders
• Assisting manager with all project-related tasks
• No limitation to the scope and services PI provides to the company in its efforts to become Best in Class with premium systems and optimum processes to support its advancement

Qualifications

• 5+ years of experience in consulting, finance, or a related field
• Strong project and program management skills; proven ability to prioritize and deliver results in a fast-paced, multi-project environment
• Comfortable with ambiguity; exercises sound judgment and decision-making
• Quick learner of business processes with a passion for driving initiatives on behalf of stakeholders
• Strategic thinker with end-to-end problem-solving and planning abilities
• Works well independently and collaboratively, meeting deadlines and team goals
• Skilled in conducting research and interviews to grasp new topics, processes, and businesses
• Experience collaborating with stakeholders at all levels and leading cross-functional teams
• Strong interpersonal skills; builds relationships across departments and external partners
• Proven influence and change management capabilities
• Excellent verbal and written communication skills across business functions (sales, ops, logistics, systems, finance)
• Confident public speaker; able to present project goals and outcomes to varied audiences
• Leadership potential with experience mentoring and training junior staff
• Detail-oriented, highly organized, and ready to take on new challenges
• Experience with SaaS tools like ServiceNow, S