Sr. Onsite Systems Engineer, IT

About HashiCorp 

HashiCorp solves development, operations, and security challenges in infrastructure so organizations can focus on business-critical tasks. We build products to give organizations a consistent way to manage their move to cloud-based IT infrastructures for running their applications. Our products enable companies large and small to mix and match AWS, Microsoft Azure, Google Cloud, and other clouds as well as on-premises environments, easing their ability to deliver new applications for their business 

About the Role 

HashiCorp is looking for a high-caliber Information Sr. System Engineer who will provide both support to our employees and help grow the infrastructure that helps us scale! The role requires significant hands-on experience, as this person will be working on long-term projects as well as handling day-to-day user support. Note: Employee has to be in the Austin office. 

You'll report to the Manager - User Support, the Information Systems Engineer will be a key member of the IT Team, and will operate as a trusted advisor and primary resource for end-user support, as well as multi-functional support for both technical and non-technical groups at HashiCorp. The successful candidate will be comfortable in a fast-paced environment with significant and exciting change. 

In this role you can expect to 

• Respond to information technology help desk requests and provide assistance via phone, e-mail, remote access, and onsite support; escalating more complex requests to senior staff members 
• Perform basic configuration, installation and maintenance of workstations, laptops, printers, telephones, mobile devices, and other peripherals 
• Troubleshoot basic software, hardware, and network issues; escalating more complex issues to senior staff members 
• Train end-users in operating systems, application programs, and basic computer  functionality 
• Assist with meeting room setup of laptops, cisco phones, and other requested items 
• Help maintain conference room  and telephone room IT and AV systems 
• Support the on-boarding and off-boarding of employees 
• Perform software and hardware procurement for staff 
• Track and maintain IT inventory 
• Maintain and deploy laptops for new hires and return laptops from departed employees. 
• Unpack, organize and open boxes of equipment 
• Schedule Mac repairs to the Apple Genius Bar and bring the laptop to Apple store 
• Ship equipment and RMA equipment to FedEx and UPS 

You may be a good fit for our team if you have 

• At least 5 years of onsite and remote helpdesk support experience
• Experience directly providing onsite support to C-suite executives
• At least 3 years of experience with IAM solutions including user provisioning, role-based access control, authentication, and authorization, such as Okta, SailPoint, CyberArk, PowerBroker, Active Directory, or ForgeRock 
• At least 3 years of experience tracking tickets via ZenDesk, JIRA or other enterprise ticketing systems 
• Basic networking and hardware knowledge 
• Efficient in Windows 10, Apple Mac, iOS, Android, Cloud storage, JAMF, Druva, Workspace One and Automox 
• Experience in administration of SaaS applications 
• Excellent communication skills and a flexible professional attitude 
• Affinity for dealing with details and enjoys doing it 
• Ability to operate in high pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible 
• Energetic, resourceful and a hands-on individual 
• Asset Management of IT equipment experience 
• Ability to lift 50 lbs in order to move equipment as necessary 
• Ability to crawl under a desk in order to access equipment as necessary 
• Asset Management of IT equipment experience 

 

About the Application Process 

Please note, as communication is a critical aspect of how we work, a cover letter is a great way to provide a sample of how you communicate. In your cover letter, describe why you're interested in working at HashiCorp, and what draws you to this role in particular. 

HashiCorp embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be. 

 

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