Manager, Corporate Office Operations

Position Summary
 

The Manager, Corporate Office Operations, is responsible for overseeing office services, project management and facilities management across all general administrative offices in North America.

The position manages office relocations, closures, consolidations, refreshes, and internal moves while ensuring seamless daily operations, vendor oversight, compliance, and budget management. The Manager leads a team of five direct reports and partners cross-functionally to deliver safe, efficient, and cost-effective workplace environments.

Key Responsibilities

Project Management

• Lead execution of office projects, including:

  • Relocations

  • Closures

  • Downsizes

  • Consolidations

  • Office upgrades and refreshes

  • Internal office moves

• Collaborate with internal stakeholders, third-party vendors, and landlords to deliver projects on time and within budget:

  • Business leaders

  • IT

  • Finance/Accounting

  • Architects, contractors, movers

  • Furniture, signage, branding, and security vendors

• Oversee procurement of FF&E (furniture, fixtures, and equipment), signage, and branding materials.

• Partner with IT to ensure compliant office decommissions and seamless technology implementation in new spaces.

• Develop and manage project budgets, track invoices, and oversee PO approvals and payments.

Facilities Management

• Act as off-site FM lead for branch offices across North America.

• Manage on-site service providers, including:

  • Security

  • Janitorial services

  • Pantry/coffee services

  • Other contracted services

• Oversee building security and life safety programs:

  • Standard operating procedures (SOPs)

  • AED/CPR certification program

  • Fire Marshal program

  • Emergency evacuation planning

  • Business continuity related to building operations

• Oversee operations of the mail facility, national distribution center, and national print center.

• Serve as escalation point for branch office facility issues, including:

  • Building and exterior repairs

  • Interior repairs

  • Office services (supplies, courier, document management, branding, furniture)

  • General facilities concerns

Property Management

• Oversee landlord and tenant relationships.

• Partner with the Insurance team to issue new tenant COIs (Certificate of Insurance), and existing COI renewal requests.

• Work with landlords and the accounting team to ensure accurate rent billing and timely payments.

• Resolve R&M (Repairs and Maintenance) disputes.

Leadership & Administration

• Manage and develop a team of five direct reports.

• Establish performance expectations and support professional development.

• Ensure compliance with corporate policies, safety standards, and regulatory requirements.

• Drive operational efficiency and continuous improvement initiatives.

Qualifications

• Bachelor’s degree in Facilities Management, Business Administration, Engineering, or related field preferred.

• 5–8+ years of experience in corporate facilities, office operations, or workplace management.

• Experience managing multi-site office portfolios.

• Strong project management skills with experience leading relocations and office buildouts.

• Demonstrated budget management experience.

• Proven vendor management and negotiation skills.

• Experience managing direct reports.

• Knowledge of building systems, life safety compliance, and business continuity planning.

• Strong communication and stakeholder management skills.

• Ability to work independently with a high degree of autonomy and with minimal supervision while maintaining accountability

Key Competencies

• Strategic thinking

• Attention to detail

• Adaptability and resilience

• Cross-functional collaboration

• Financial acumen

• Strong organizational and time management skills

• Crisis management and problem-solving

• Leadership and team development

Location: Charlotte, NC

Starting Salary: $120,000 - $140,000 USD*