Senior Manager, Product Management - CreditWise

Senior Manager, Product Management - CreditWise

At Capital One we’re changing banking for good, and at CreditWise we're on a mission to help everyone take charge of their finances and credit. Capital One CreditWise offers free access to credit score, credit reports, credit monitoring to all US consumers.

As a Senior Manager, Product Manager for CreditWise, you and your team will own and execute on our credit monitoring strategy. Specifically, you’ll try to improve customer outcomes related to their credit health by building tools that help them achieve their credit goals, making it easier for them to monitor changes to their credit, and providing them insights around what impacts their credit. You will deliver critical projects like our FICO credit score transition and adjust our in-app journey to accommodate new features that help us deliver on our 2030 vision. You will look for opportunities to deepen our engagement with our users and give them reasons to come back to CreditWise.

Your tech teams operate fairly independently within the CreditWise tech organization, and as you and your team develop intent and build/deliver your roadmap, you will work closely with:

• your business analysts, engineers, and Legal/Risk/Compliance 

• our design and research partners

• our partner credit reporting agencies

CreditWise has big plans to evolve and grow and we need a Senior Product Manager who is passionate about ensuring that our users are able to access the tools and information we provide. 

About the Team

Come build the future of personal financial management with our CreditWise team. We are expanding our capabilities to unleash the financial potential of our customers with real time intelligence. This will be the smartest financial assistant in your pocket. CreditWise is a standalone brand under the Capital One umbrella, which means it has the best of both worlds. We operate across multiple web and mobile applications, and need a hands-on creative product manager to deliver new features as we are rapidly scaling beyond our 60M+ customers.

Product Management 

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.

We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

Do you dream of more elegant and intuitive products and customer experiences? Do you want to be the one who introduces change to help tens of millions of customers make smarter financial choices? Do you want to change the way people manage their money? You have to ask yourself...do you feel like making an impact?

 

In this role, you’ll be expected to demonstrate proficiency in four key areas:

• Human Centered 

  • You’ll lead sourcing and synthesis of customer discovery efforts to understand customer needs to drive the long term vision for your product

  • You’ll turn these customer insights into actionable strategies that will define the priorities for your team and rally your stakeholders to your vision

• Business Focused 

  • You’ll own and prioritize the long-term (12-18 months) product roadmap to deliver on business outcomes, working closely with a cross-functional team to ensure that all the right resources are aligned to ensure that and your team will be successful

  • You’ll define KPIs for your product and will be responsible for measuring and tracking to those measures, with an eye to adjusting and refining your roadmap as the data dictates

• Technology Driven

  • You’ll have an end-to-end understanding of your product and how it fits into the larger ecosystem to be able to anticipate impacts from changes in other parts of the business

  • You’ll work closely with tech leadership and architecture to understand the tradeoffs of technical decisions and how they impact the ultimately customer experience your team will deliver always looking to ensure you’re using the best tool for the job

• Transformational Leadership 

  • You’ll rally your teams and