Ambulatory Practice Manager - Gastroenterology

The Ambulatory Practice Manager is responsible for the day-to-day operations in 1 – 2 designated practices within GBMC Health Partners. Under the direction of the Chief Operating Officer (COO), the Ambulatory Practice Manager proactively assesses and implements appropriate processes to ensure that all facets of ambulatory practice management are effectively addressed. This includes patient access, complete and accurate registration, revenue cycle management, payer contracting compliance, insurance referral and preauthorization requirements, health information management, patient flow, environmental safety, regulatory compliance, patient safety, quality initiatives, and patient experience. The Manager works collaboratively with physicians, advanced practitioners, and staff to ensure timely patient access to care, operational efficiency, practice optimization, and fiscal integrity. The position works with the COO (or their designee) to support the implementation or enhancement of clinic programs and services aligned with the Departments' strategic priorities. Oversees the quality and quantity of work and work method and preparation of budgets. Responsible for daily operations of two or more providers in a single location. This position has management responsibilities (e.g. hiring, terminating, performance management) and completes projects through leadership of others under their direct supervision. Oversees and monitors patient experience metrics for 1 – 2 practices to ensure customer satisfaction related to patient care, quality and customer service.

Education

Associates Degree in Business Administration, Business Management, Health Administration or related field is required. Combination of experience and education may be considered.

Experience

2 years of progressive years progressively responsible professional-level administrative and medical practice management experience is required. Supervisory experience required.

Skills

• Knowledge of ambulatory medical practice/ physician practice operations.
• Knowledge of and proficiency in the use of Electronic Medical Record systems. EPIC is preferred.
• Proficiency in Microsoft Office applications - Word, Excel, PowerPoint, etc.
• Knowledge of clinical and business compliance requirements.
• Understanding of physician practice billing systems preferred.
• Organizes and prioritizes work to meet changing priorities.
• Develops and recommends departmental policies to senior management of the department.
• Uses sound judgment and data to identify potential problems and works collaboratively with others to achieve improvement.
• Strong organizational skills in managing multiple priorities.
• Uses critical thinking skills regarding use of the medical practice/business operations software applications.
• Highly effective written and verbal communication with the ability to compose, type, proofread and interpret correspondences and reports.
• Effective interpersonal skills to establish working relationships that foster optimal quality teamwork and learning.
• Detailed understanding of medical practice/business operations workflows.
• Ability to effectively lead, supervise and coordinate the work of staff.
• Ability to delegate tasks to direct and indirect reports.
•  Ability to work with diverse personalities and competing priorities to implement projects and tasks.
• Excellent customer service skills.
•  Ability for problem solving and addressing issues raised by physicians, employees, and patients

Licensures, Certifications

CPC, CMPE, CMOM, CMMM, CPPM or CSPPM preferred.

Patient & Workplace Safety: 

• Employee has knowledge and understanding of patient and workforce safety as it relates to job duties. 

Patient Population: 

• Demonstrates competency in the delivery of care and applies the knowledge to meet age-specific needs if applicable. 

Principal Duties and Responsibilities:

• Oversees and directs the work of clerical and clinical employees engaged in one or more of the following activities:  medical secretarial support, medical transcription, office assistants, administrative support, patient billing and the like. 
• Accountable for budget in coordination with CFO, GBMC Health Partners and COO.
• Develops and interprets information from a variety of systems and reports.
• Participates in the continued evaluation and improvement of the patient registration process.
• Develops innovative means to deliver content knowledge through effective training programs.
• Directs, super