Employment Type:

Full time

Shift:

Day Shift

Description:

Loyola Medicine, a member of Trinity Health, is a nationally ranked academic, quaternary care system based in Chicago’s western suburbs. With its main campus at Loyola University Medical Center, Loyola Medicine is part of a comprehensive three-hospital system including Loyola University Medical Center, Gottlieb Memorial Hospital, and MacNeal Hospital.

If you’re passionate about education, training, and supporting exceptional patient care, join the Loyola team as an Ambulatory Education Specialist and become Loyola Strong!

Shift

Day shift | Full-time
(Occasionally required for an evening shift or weekend for Epic upgrades, Together care initiatives, etc.)

What you’ll do:

The Ambulatory Education Specialist is responsible for providing effective training and education to Loyola staff across multiple departments, including Ambulatory Services, Admitting, Patient Financial Services (PFS), and Loyola University Physician Faculty (LUPF). This role serves as a subject matter expert in revenue cycle processes, insurance registration, and Epic systems while supporting staff development and quality outcomes.

Key responsibilities include:

• Conduct Revenue Cycle Orientation classes covering the full patient accounting lifecycle, from account creation through account liquidation, with a focus on improving demographic accuracy and revenue cycle outcomes.
• Serve as an expert resource for Loyola staff related to revenue management, quality metrics, insurance registration, and Epic workflows.
• Assist in the development, maintenance, and continuous improvement of training curricula and course materials designed for adult learners and aligned with revenue cycle quality standards.
• Evaluate course effectiveness and participant feedback, making data-driven adjustments to improve training outcomes.
• Coordinate Revenue Cycle onboarding and ongoing training, including tracking Epic certifications and Trinity Health Revenue Cycle standards.
• Partner with management teams to support staff development and performance improvement initiatives.
• Facilitate additional training for existing staff, including monthly revenue cycle forums and targeted refresher sessions.
• Maintain an online library of Revenue Cycle workflows, policies, procedures, and training tools to ensure consistent access to up-to-date resources.

What we offer:

• Benefits from Day One
• Daily Pay
• Career Development Opportunities
• Tuition Reimbursement
• On-Site Fitness Centers (Gottlieb Memorial Hospital & Loyola University Medical Center)
• Referral Rewards

What you’ll need for this job:

Education

• Required: Bachelor’s Degree
• Preferred: Master’s Degree
• Preferred fields of study: Education, Adult Learning, or a related discipline

Experience

• Required: 3–5 years of related professional experience
• Preferred: 6–10 years of related professional experience
• Strong Epic background strongly preferred
• Experience teaching in a classroom setting and delivering virtual/remote training sessions

Skills & Qualifications

• Strong knowledge of revenue cycle operations and patient accounting workflows
• Ability to translate complex processes into clear, effective training content
• Excellent communication, facilitation, and presentation skills
• Proven ability to support adult learners and drive quality improvement through education
• Strong organizational skills with attention to detail and compliance standards

Compensation:  

Pay Range: $28.18 - $43.67 per hour 

Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.