DT Strategic Program Manager

Date Posted:

2024-05-29

Country:

United States of America

Location:

OT553: Otis NHQ - Oakbrook Center 11760 US Highway 1 Suite W600, Palm Beach Gardens, FL, 33408 USA

Role Overview: 

We are in search of an experienced Digital Technology Strategic Program Manager. In this role, you will be responsible for delivering several global cross-functional partnerships, setting strategic priorities for the development lifecycle, and applying industry best practices to strategic Digital Technology programs for North America and Global. In particular, you will lead the CRM-JDE integration, NAA billing Transformation and redesign of our Unitec eCommerce Portal as well as global Digital Thread pilot programs. This is an excellent opportunity for a highly motivated individual who has the passion to drive digitalization advancement within the Digital Technology organization.

Responsibilities:

• Develop strong global cross-functional partnerships between CIO, CTO/Data, Business functions to lead the Billing, CRM Integration and Unitec e-commerce and Digital Thread pilot program implementations

• Drive large transformation initiatives and legacy Mainframe retirement to enhance business efficiency, productivity and employee experience

• Act as scrum master and business analysis in major transformation global and NAA programs to facilitate backlog prioritization, measure development progress and quality and testing.

• Collaborate closely with Functional Product Owner to develop a customer-centric product roadmap and execution plan using SDLC and Agile methodology

• Align and support the new global Plan-Build-Run operating model by working collaboratively between CIO and CTO teams

• Engage regularly with the development team, guiding discussions and contributing to overall product design and decisions

• Deliver Steer Committee management presentations, communications, and issue resolution

• Translate business requirements into detailed User Stories, refine product backlog, and continuously prioritize to meet business needs

• Adhere to CTO technology stack, cyber security, EA governance, and PMO framework

• Collaborate effectively with senior leaders, DT leads, developers, testers, and other resources to implement and support solutions

• Ensure technology adoption and realization of benefits, while establishing proper operation and support models for new implementations

• Act as a change agent, supporting the business with Change Management and Training

• Must be able to support Eastern Time Zone.

Qualifications:

• Bachelor Degree in Computer Science, or in “STEM” Majors (Science, Technology, Engineering and Math) with 5+ years of relevant work experience

• Preferred experience in integration, e-Commerce, and finance and Supply Chain processes/systems

• Preferred experience in leading large-scale global programs or holds PPM certification

• Ability to cultivate strong relationships and collaborate with business partners, DT colleagues, cross-functional teams, and third-party contractors

• Ability to organize and manage multiple priorities, projects, and deadlines in a fast-paced environment

• Ability to work effectively with a wide range of individuals in a diverse environment

• Excellent oral and written communication skills

• Proven analytical and effective problem-solving skills

• Proficiency in product development lifecycle management

• Experience working in an Agile environment

• Capable of working independently with limited guidance

The salary range for this role is $110,000 - $145,000.  We may ultimately pay more or less than the posted range, and the range may change in the future.  Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.

Otis currently provides our colleagues with the following benefits:

- 401(k) plan that includes generous company match and a separate automatic retirement contribution

- Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment

- Three weeks paid vacation and paid company holidays

- Paid sick leave - Employee assistance and wellness incentive programs

- Life insurance and disability coverage

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