Director, HR Operations, Technology & Services

JOB SUMMARY

The Director, HR Operations, Technology & Services oversees global HR operations, including HRIS, digital strategy, HR data management, analytics and reporting, policy and process documentation, and the employee service center to ensure a seamless and effective employee experience. This role drives strategic initiatives, optimizes resources, and implements cost-effective solutions, leveraging data and technology to enhance HR service delivery across the organization in collaboration with the ISS (Information Solutions and Service) Business Solutions team. The Director is pivotal in improving HR operational efficiency, utilizing technology for enhanced service delivery, and supporting organizational growth through strategic HR initiatives. Their decisions significantly impact HR operations, employee experience, and overall success at FHI 360.

RESPONSIBILITIES / DUTIES

Complexity & Problem Solving:

• Strategically manages HR operations, technology, and services, including HRIS, digital strategy, HR data management, analytics and reporting, and employee service center initiatives, while anticipating market impacts and driving continuous improvement in HR processes.

• Evaluates complex variables to enhance operational efficiency and align with organizational objectives.

• Defines HR Operations, Technology, and Service Delivery vision and strategy, including prioritized innovation and improvement objectives.

• Oversees the day-to-day HR operations, technology, and services, including payroll, employee records, HR compliance, and reporting activities.

• Ensures leading practice process management is implemented for all HR processes and procedures, addressing documentation and management approach to drive efficient, effective, and aligned processes with organizational goals.

• Utilizes HR metrics and analytics to measure the effectiveness of HR operations and make data-driven decisions.

Discretion & Impact:

• Shapes and executes HR strategy and operations globally, influencing long-term organizational success and employee experience.

• Manages significant financial and legal implications related to HR operations, technology, and service delivery.

• Ensures HR Operations resources are sufficient and in place to deliver services, e.g., during times of peak demand.

• Ensures HR-OTS projects are delivered on time, within budget, and meet the organization’s requirements and quality standards.

• Manages relationships with external vendors and service providers to ensure high-quality service and cost-effective solutions.

Collaboration & Interaction:

• Collaborates with senior leadership across FHI 360 to define, communicate and execute HR operations, technology, and service delivery strategies.

• Negotiates and influences critical HR matters, ensuring alignment with organizational goals and fostering operational excellence.

• Collaborates with all areas of HR and supports the HRBP team to ensure new or changed HR products, services, processes, or policies are communicated, planned, and implemented effectively across the Operating Business.

• Collaborates with all HR teams, particularly the HR Strategy, Partner, and Transformation team, to plan for and implement successful transformation projects.

• An agile leader that can either represent HR business needs as part of a multi-disciplinary team or lead HR business teams to support the objectives of the organization.

Management & Supervision:

• Leads global HR operations, technology, and services teams, overseeing payroll, compliance, HRIS management, and service delivery.

• Develops and implements best practices in HR process management to support strategic HR objectives and enhance employee satisfaction.

• Manages, coaches, and develops team leads and members within HR operations, technology, and the service center to enhance the effectiveness and efficiency of these departments.

• Develops plans, builds business cases, and obtains approvals for continuous improvement across operations, technology, and processes.

• Provides leadership to the employee service center, monitoring, analyzing, and reporting on inquiries and issues, ensuring timely and effective resolution through a robust HR data and support structure.

• Ensures HR technology solutions are integrated, optimized to be user-friendly, and to support the strategic objectives of the HR function and the organization. Ensure regular “health-checks” are completed to maximize cost/benefit.

• Embraces other duties as assigned, contrib