Director, IT Program Management

About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely.  We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents.  Are you ready to take off on your next career with us?

Job Summary

The Director, IT Program Management is directly responsible for planning and delivering world-class enterprise technology solutions necessary to achieve business initiatives as defined by senior leadership. The Director is responsible to set the static direction for the IT landscape. They are responsible for providing strategic project planning and management for established IT programs and initiatives within the organization. The Director will use their industry expertise to improve all aspects of IT Program Management. The Director will work closely with the Senior VP of IT and Project Mangers to deliver the organizations strategic IT roadmap.

Responsibilities

• Coordinate actions to ensure delivery of complex projects and initiatives both in the business applications and IT Infrastructure.
• Responsible for establishing and maintaining PMO methodology operating model.
• Work closely with SVP IT to establish annual IT budget and the technology roadmap.
• Work closely with business stakeholder to prioritize and resource projects.
• Manage IT Programs third party vendors including creating RFPs, reviewing SOWs, reviewing agreements/contracts, and payment plans.
• Research and evaluate hardware, software and cloud technology options and weigh the cost/benefit analysis when making large purchases on behalf of the company.
• Ensure alignment on scope, key value drivers, and critical outcomes for all programs and initiatives.
• Build the PMO team including recruiting, creating job descriptions, interviewing, and onboarding staff.
• Provide support and guidance to PMO and IT team members.
• Determine and define clear deliverables, roles and responsibilities for staff members required for specific projects or initiatives.
• Responsible for customer satisfaction, leadership, overall performance, schedule, and cost of all IT Programs.
• Defines communications plans and maintain excellent overall communications across the organization for enterprise projects in conjunction with Enterprise PMO.
• Capture and Report program metrics to SVP of IT and Enterprise PMO
• Manage large complex IT Projects.
• Builds a strong network and collaborates across the organization.
• Recommend best solutions based on understanding of business issues.

Minimum Requirements

• Bachelor Degree in related field and/or 10+ years Project Management experience
• 7+ years IT Project Management experience
• PMP certification
• Certification and/or knowledge in Lean, Program and/or Project Management, and Agile methods highly desirable

Preferred Skills

• Significant knowledge and experience with project management methodologies, strategies, processes and project financial management, organizational change management concepts, and business process improvement.
• Effective analytical and problem-solving skills.
• Experience with IT Infrastructure, Cybersecurity & Enterprise Applications
• Managerial experience building and motivating teams to deliver IT Programs.
• Experience hiring skilled staff, creating job descriptions, interviewing, and onboarding.
• Ability to effectivity present project updates with a firm understanding of dependencies, scope, cost, and milestones.
• Strong sense of personal accountability regarding decision-making and leading teams.
• Managerial experience applying analytical thinking and problem-solving skills.
• Leads and directs work of others who may or may not directly report to the position but whose input and cooperation are critical to the success of assigned projects or programs.
• Demonstrated entrepreneurial project management skills: stakeholder partnership, leadership, judgment, scope management, and risk management.
• Demonstrated knowledge of work estimating, allocation, scheduling, resource loading, and progress measurement.
• Demonstrated experience with a variety of project execution methodologies including waterfall and agile methods.
• Excellent interpersonal and communication (verbal and written) skills and proven ability to work effectively with all organizational levels.
• Ability to influence customer's expectations and develop win-win outcomes.
• Ability to