SUNPASS WIC FRONT COUNTER CUSTOMER SERV. REP. - 55003139

Requisition No: 862828 

Agency: Department of Transportation

Working Title: SUNPASS WIC FRONT COUNTER CUSTOMER SERV. REP. - 55003139

 Pay Plan: SES

Position Number: 55003139 

Salary:  $38,474.74 - $46,293.00 

Posting Closing Date: 10/17/2025 

Total Compensation Estimator Tool

STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION

JOB POSTING DESCRIPTION

801 / SunPass Program

PENDING CLASSIFICATION UPDATE

 OPEN COMPETITIVE

SELECTED EXEMPT SERVICE

 

CONTACT PERSON: Debbie Myers

CONTACT PHONE NUMBER: 561-488-5332

CONTACT EMAIL ADDRESS: Debbie.Myers@dot.state.fl.us

ANTICIPATED BI-WEEKLY SALARY: $1,780.50

 

Join FDOT and be part of the team that works as one to improve safety, enhance mobility and inspire innovation in the Florida transportation system.

Our Mission

The mission of the Florida Department of Transportation is to provide a safe statewide transportation system that promotes the efficient movement of people and goods, supports the state’s economic competitiveness, prioritizes Florida’s environment and natural resources, and preserves the quality of life and connectedness of the state’s communities.

 

Our Vision

As a OneFDOT team, we serve the people of Florida by providing a transportation network that is well planned, supports economic growth, and has the goal of being congestion and fatality free.

 

The Work You Will Do:

SunPass WIC Front Counter Customer Serv. Rep./Office of Toll Operations/SunPass Program/SunPass Operations

 

This position will contribute to the agency by delivering exceptional face-to-face customer service and ensuring smooth front-counter operations. By handling transponder sales, payment processing, and customer inquiries with professionalism and accuracy, the position enhances public trust and satisfaction. Additionally, the role supports toll enforcement efforts by processing violation images and identifying system trends, helping maintain the integrity and effectiveness of toll operations.

 

The Difference You Will Make:

Through cooperation, coordination and collaboration among the OneFDOT team, you will be contributing to a strong and empowering culture of TRREC: Trust, Relationships, Respect, Empowerment, and Communication. 

 

How You Will Grow:

FDOT encourages our team members to grow through engagement, empowerment, training, and professional development.  Through our agency’s learning management system, you have access to hundreds of computer-based training and instructor-led courses. 

 

Where You Will Work:

Office of Toll Operations

11900 SW 114th St.

Miami, FL 33186

 

Annual Salary Range:

$38,474.74 - $46,293.00 

 

Your Specific Responsibilities:

Delivers high-quality face-to-face customer service by providing support for walk-in center customers. Assist customers in a courteous and welcoming manner. Completes various daily operational tasks for the front counter, including general customer service, transponder sales, and payment processing. Conducts thorough research and analysis on a variety of exception items and identifies the best course of action required to meet or exceed customer expectations, and completes or initiates the necessary action. Resolves customer complaints to achieve a high level of customer satisfaction. When necessary, makes outbound calls to follow up on customer inquiries and gather information to provide an appropriate resolution. Completes end-of-shift cashout processes. 

 

Completes the opening functions of the Front Counter, which include counting funds, issuing tour funds, providing supplies, and assigning transponders for fulfillment. Complete the