SUNPASS WALK-IN CENTER FRONT COUNTER LEAD CSR- 55013891
State of FloridaAbout the role
Requisition No: 863220
Agency: Department of Transportation
Working Title: SUNPASS WALK-IN CENTER FRONT COUNTER LEAD CSR- 55013891
Pay Plan: SES
Position Number: 55013891
Salary: $54,590.05 - $55,000.14
Posting Closing Date: 10/22/2025
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STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION
JOB POSTING DESCRIPTION
801 / SunPass Program
OPEN COMPETITIVE
SELECTED EXEMPT SERVICE
FULL-TIME
CONTACT PERSON: Debbie Myers
CONTACT PHONE NUMBER: 561-488-5332
CONTACT EMAIL ADDRESS: Debbie.Myers@dot.state.fl.us
ANTICIPATED BI-WEEKLY SALARY: $2,115.39
Join FDOT and be part of the team that works as one to improve safety, enhance mobility and inspire innovation in the Florida transportation system.
Our Mission
The mission of the Florida Department of Transportation is to provide a safe statewide transportation system that promotes the efficient movement of people and goods, supports the state’s economic competitiveness, prioritizes Florida’s environment and natural resources, and preserves the quality of life and connectedness of the state’s communities.
Our Vision
As a OneFDOT team, we serve the people of Florida by providing a transportation network that is well planned, supports economic growth, and has the goal of being congestion and fatality free.
The Work You Will Do:
SunPass Walk-In Center Front Counter Lead CSR/Office of Toll Operations/SunPass Program
This position will support the daily Front Counter operations, including general customer service, transponder sales, payment processing, and additional support functions.
The Difference You Will Make:
Through cooperation, coordination and collaboration among the OneFDOT team, you will be contributing to a strong and empowering culture of TRREC: Trust, Relationships, Respect, Empowerment, and Communication.
How You Will Grow:
FDOT encourages our team members to grow through engagement, empowerment, training, and professional development. Through our agency’s learning management system, you have access to hundreds of computer-based training and instructor-led courses.
Where You Will Work:
Office of Toll Operations
11900 SW 114th St.
Miami, FL 33186
Annual Salary Range:
$54,590.05 - $55,000.14
Your Specific Responsibilities:
Supports the daily Front Counter operations, including general customer service, transponder sales, payment processing, and additional support functions. Delivers high-quality face-to-face customer service by providing support for walk-in center customers and handles escalated inquiries. Assist the management team with scheduling and daily work assignments. Reviews procedures and recommends changes to the department manager to improve Front Counter operations. Completes the front counter opening and closing functions. At the end of the shift, balance cash and prepare an accurate cash deposit on the monies collected.
Supports continuous improvement by conducting in-person quality assurance of customer interactions with front counter staff and documents staff performance. Provides regular feedback to the staff and management. Directs the daily activities of the staff and ensures schedule adherence and appropriate staffing levels are maintained during hours of operation.
Assists management with the achievement of designated key performance indicators. Utilizes performance measurement results for coaching and training purposes. Ensure the daily personal performance measures are met and report results to the department manager.
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