Employment Type:

Full time

Shift:

Day Shift

Description:

Provides expert leadership, analysis and implementation support in the areas of physician network operations including business issue identification and analysis, business process redesign, application of best practice methodologies, and identification of strategic and financial opportunities/risks. Collaborates as a change leader with System Office and Regional Health Ministry (RHM) leaders in translating issues, goals and objectives into practical and integrated solutions and services that help to ensure optimum clinical quality and business performance. Assignments must be accomplished effectively, tactfully and objectively with full regard for the uniqueness of the health care environment. Shares accountability with other System Office and RHM leaders for operational performance across the organization. Conducts work from both a strategic perspective system wide and a tactical perspective at the RHM levels. Position functions at multiple levels in Trinity Health Medical Groups, including physician office, RHM, Region and system-wide levels.

This role is dedicated to ensuring that Trinity Health's mission, vision, and values are effectively integrated into all operational practices and decision-making. The position supports leaders in understanding and applying operational performance enhancement methods, tools, and resources to ensure optimal resource management, service delivery, and continuous improvement.

Key Responsibilities:

Operational Performance Management:

• Collaborates with executives and leaders to assess the effectiveness of operational performance methods and tools. Ensures the application of policies, standards, benchmarks, and metrics to optimize resource allocation, enhance performance, and meet business goals within the physician network organizations.
• Provides guidance on performance measurement and process improvement strategies, including cost-benefit analysis, facility planning, and operational enhancement tools.
• Educates executives and leadership teams on improving operational efficiency and addressing business challenges.

Efficiency & Cost Management:

• Leverages expert skills in managing physician and provider productivity, cost management, and efficiency. Utilizes benchmarks and key performance indicators (KPIs) to assess and improve physician office and medical group performance.
• Demonstrates proficiency in analyzing compensation, production, and clinical quality metrics. Guides leaders in achieving operational targets through strategic management of resources.

Operational Improvement & Tools Utilization:

• Applies principles of operational performance improvement, including methodologies like Six Sigma, Lean, and process optimization tools.
• Uses analytical tools (e.g., benchmarking, forecasting, workflow modeling) to evaluate operational performance and recommend actionable improvement initiatives.
• Collaborates with cross-functional teams to develop and implement improvement plans that drive productivity, revenue, resource utilization, and customer service outcomes.

Support for System-Wide Operations:

• Provides strategic support to the Vice President of Trinity Health Medical Groups (THMG) and other senior leadership teams regarding system-wide performance initiatives and operational status reviews.
• Assists with the implementation of initiatives aimed at improving patient/customer service, employee engagement, quality, and operational effectiveness.
• Coordinates efforts across departments and committees to align operational goals with broader organizational objectives.

Performance Measurement & Reporting:

• Oversees the design, maintenance, and use of performance improvement reporting tools to track, measure, and communicate operational performance.
• Leads the development and implementation of systems to gather, report, and analyze operational data, ensuring continuous feedback and transparency across the organization.
• Serves as the system administrator for performance improvement databases and tools, managing user access, data security, and system upgrades.

Resource Management & Vendor Relations:

• Secures resources and coordinates the allocation of operational support to enhance the delivery of services, ensuring alignment with ministry goals.
• Leads or participates in vendor selection processes, evaluates tools and services, and ensures effective contract compliance to support performance improvement initiatives.

Communication & Leadership:

• Communicates operational goals, progress, and challenges clearly and effectively with stakeholders at all levels, fro