DIRECTOR OF OPERATIONS- REMOTE

Position Title: DIRECTOR OF OPERATIONS- REMOTE 

Salary: $120,000 - $125,000

Other Forms of Compensation: Bonus Eligible

 

Krafted Kitchen Collection, a proud member of the Compass Group family, is where culinary innovation meets elevated experiences.  Our curated suite of branded solutions is designed to stand alone or seamlessly complement existing food services, enhancing workplaces, hospitals, senior living communities, academic institutions, and cultural centers. At Krafted, we're not just serving food—we're creating environments that drive productivity and build community.

 

 

Our strength lies in our people—go-getters backed by bold creativity, deep industry knowledge, and a healthy dose of “let’s do this.” With a portfolio that includes both fully-owned brands and exclusive strategic partners, we deliver one-of-a-kind dining solutions with precision and personality.

Our portfolio includes:

• Foodworks: A local-first dining platform that partners with independent restaurants to bring authentic, diverse flavors to onsite dining, creating community through food.
• Catering By Design: A luxury, full-service catering and event design company that meticulously curates every detail—from menu to décor—to deliver unforgettable events.
• Virtual Café: A tech-enabled dining solution offering customizable, kitchen-free food experiences, ideal for modern, flexible work environments.
• EAT Club: A personalized lunch delivery service that brings individually packaged meals to the workplace, combining variety, quality, and convenience.

 

Join us at Krafted Kitchen Collection, where your creativity and fresh perspective will be the driving force that propels us to new heights. Let's craft something extraordinary together.

Job Summary

Summary: Directs and manages multiple accounts to achieve short and long-term profit and total volume objectives. Provides accounts with guidance and motivation, ensures accounts operate within the approved budget, drives growth in the region, develops talent, and supports Key Performance Indicators. Establishes and maintains effective customer/client rapport.

 

Supervisory Responsibilities:

• Manages 2-8+ subordinate mangers who supervise a team of 2- 20+ associates.
•  Responsible for the overall direction, coordination, and evaluation of service to client accounts.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training management teams; planning, assigning, and directing work; appraising performance; coordinating safety standards; setting standards for food and service, management and development of client expectations.

 

Essential Duties and Responsibilities:

• Interprets and ensures compliance with policies, procedures and guidelines to promote their consistent application within the district.
• Works directly with Foodworks Leadership Team and Regions to deliver and maintain subcontractor and Foodworks programing while creating client solutions
• Audits activities to ensure conformance with the Company, government and accrediting agency standards, regulations and food handling codes.
• Ensures adherence to company sponsored retailing and purchasing programs.
• Develops & monitors realistic and accurate district budget and forecasts.
• Review and monitor district operations weekly and monthly to ensure accurate financial Performance
• Ensures that the district financial performance meets Company and client forecasts; optimizes financial performance and operational productivity.
• Establishes and maintains effective client contact at the appropriate client level.
• Identifies client's needs, communicates account progress and new Company programs to client.
• Ensures that clients are aware of current applicable government regulations.
• Documents business content of client meetings.
• Conducts and/or monitors customer, client and associate satisfaction surveys.
• Participates in the sales, negotiation and presentation process and approves new business.
• Schedules and coordinates new installations.
• Conducts client negotiations and/or renegotiates contracts.
• Coordinates documentation of contract changes.
• Ensures consistent and equitable administration of