Marketing Automation, Business Systems Analyst

About the job

The Red Hat Marketing Automation team is looking for a highly motivated individual to join us as a Marketing Automation, Business Systems Analyst. In this role, you will work in an environment where diverse perspectives are invited, the best ideas are valued, and people feel empowered to contribute. Freedom and courage are two of our core values, which is why you’ll need to be comfortable taking risks and exploring the unknown. But being a Red Hatter isn't just about being brave, it's also about demonstrating commitment and sticking to it.

What you will do

As a Business System Analyst on Marketing automation, you will:

• Lead efficient meetings, explain data and technical details to non-technical audiences, and balance collaboration with getting things done

• Develop detailed technical documentation, including, but not limited to: user stories, data-flow diagrams, entity-relationship diagrams, user guides, test cases, and blog posts

• Evaluate long-standing manual processes within Red Hat for potential automation

• Collaborate with a diverse group of stakeholders to gather requirements and translate those requirements into a project plan

• Support team-wide initiatives & processes by translating business requirements into technical requirements for user stories

What you will bring

• Intermediate experience in marketing automation systems (e.g., Eloqua or Marketo) and integrating CRM systems (e.g., Salesforce.com) and other marketing technologies

• Intermediate experience with Excel or Google Sheets

• Solid problem solver, ability to learn independently, and work in an ambiguous environment

• Ability to prioritize & work independently with general instructions to meet deadlines

• Excellent written and verbal communication skills

• 1-2 years of work experience and BA/BS in a related field