Facilities Support Specialist
Southwest AirlinesAbout the role
Department:
FacilitiesOur Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
The Facilities Support Specialist provides legendary Customer Service in a dual‑function role, delivering administrative support to Corporate Facilities Leadership while serving as a key operational partner for Facilities Teams and Maintenance Technicians. They’ll support day‑to‑day operations by coordinating meetings and travel, managing communications, and assisting with workforce processes, including timekeeping, payroll tracking, onboarding and offboarding, and labor‑related documentation. This role helps ensure consistency, accuracy, and compliance across union and non‑union Employees while partnering closely with Facilities, Payroll, Labor Relations, and other Teams, bringing strong attention to detail and organizational discipline to support reliable execution. The Facilities Support Specialist is a proactive problem solver who takes ownership, anticipates needs, and supports Team culture through engagement activities, while driving collaboration and efficiency that enable Leaders and Technicians to stay focused on daily operations.
Additional Details:
The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
- Provide comprehensive administrative support to Corporate Facilities Directors or Leadership, including calendar management, meeting coordination, travel arrangements, and expense reporting
- Plan and facilitate Corporate Facilities meetings by preparing agendas, coordinating logistics and catering, capturing notes, and tracking follow-up actions
- Draft, edit, and distribute correspondence, presentations, reports, and communications using approved Company formats and the Southwest Writing Style Guide
- Serve as an administrative liaison supporting Facilities Teams, including union and non-union Employees, in partnership with Corporate Facilities leadership and Labor Relations
- Administer and track union postings, bids, seniority records, correspondence, and documentation to support compliance with applicable Collective Bargaining Agreement (CBA) requirements
- Coordinate onboarding and offboarding activities for Corporate Facilities employees, including both union and non-union employees, ensuring required notifications, system transactions, and documentation are completed accurately
- Manage and monitor Corporate Facilities payroll and timekeeping activities, including attendance, overtime, PTO, and on-call scheduling, in partnership with Payroll and internal stakeholders
- Manage Corporate Facilities travel coordination and shared mailboxes, including vendor, contractor, and employee travel requests, ensuring timely responses, accurate documentation, and compliance with Company guidelines
- Review and validate timekeeping and workforce data across Facilities teams, resolving discrepancies and maintaining accurate system records within Workday and supporting tools
- Collaborate cross-functionally with Labor Relations, Leg
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