Facilities Manager

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves –

• Manage assigned sites and provide leadership and direction to a team of highly skilled staff in delivering facilities management services in a professional office environment
• Assist Facilities leadership in the delivery of services to operate and maintain the property including customer/client services, C suite hospitality, financial management, facility maintenance, procurement, and supplier management.
• Develop client relationships with key representatives in supporting client’s corporate real estate goals and objectives. 

Your day to day:

Essential Functions: 

• Work with facilities leadership to oversee the delivery of maintenance and repair services for designated locations
• Maintain client satisfaction with delivery of Facility Management services and support programs to increase customer satisfaction 
• Provide hospitality support for onsite executives and establish relationships with client site leads 
• 24/7 emergency call support as needed
• Travel to other sites within the region as required
• Follow established escalation procedures and incident reporting procedures 
• Support work order management for in house staff and vendors as necessary. 
• Meet or exceed site Key Performance Indicators (KPI’s); assist with monitoring Service Level Agreements (SLA’s) monthly to identify potential challenges and plan corrective actions accordingly 
• Demonstrate strong collaboration and teamwork within the account team, by including driving the development and implementation of IFM best practices and innovations 
• Support account leadership in the implementation of short and long-term projects for the client.  
• Oversee the appropriate monthly/quarterly/annual reporting appropriate for the client. 
• Insure compliance with Jones Lang LaSalle minimum audit standards. 
• Coordinate discussions with selected vendors or suppliers regarding goal setting, performance criteria, and performance review. 
• Source local services and goods needed to perform day to day operations through 3rd party suppliers. This includes writing contract, obtaining necessary vendor set up forms and reviewing certificate of insurance for compliance. 

Sound like you? To apply you need:

Required Knowledge, Skills and Abilities

• Bachelor’s degree 
• 5+ years facility management experience with corporate or third party service provider
• Hospitality experience and prior executive level support preferred
• Superior client relationship management skills
• Excellent customer, computer, managerial, verbal and written communication skills 
• Ability to multi-task and effectively organize responsibilities to achieve portfolio goals and objectives 
• Basic knowledge of building systems (mechanical and electrical systems). 
• Must be motivated and able to work without direct constant supervision.

Estimated total compensation for this position:

110,000.00 – 125,000.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

On-site –New York, NY

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays