Facilities Coordinator

Facilities Coordinator JLL

What this job involves:

As a Facilities Coordinator at JLL, you'll be the operational backbone ensuring seamless daily facility operations and exceptional client experiences. This dynamic role combines hands-on facility management with administrative coordination, where you'll handle everything from work order management and vendor coordination to event support and emergency response. You'll serve as a critical liaison between clients, vendors, and internal teams while maintaining operational excellence and cost efficiency. This position offers an excellent opportunity to develop comprehensive facility management expertise while making a tangible impact on workplace experiences at one of the world's leading commercial real estate services firms.

What your day to day will look like:

• You'll oversee work order systems, dispatching service requests to technical staff and vendors while ensuring timely resolution.
• Manage building access administration, including issuing and maintaining access cards and IDs for employees and visitors.
• Coordinate vendor activities and monitor service delivery across janitorial, maintenance, and other facility services to meet SLA requirements.
• Handle procurement tasks including ordering office and pantry supplies, processing invoices, and supporting budget analysis and reporting.
• Prepare workstations for new employees, coordinate office moves, and support meetings and events from catering arrangements through setup and cleanup.
• Monitor facility conditions continuously, schedule housekeeping activities, and participate in emergency response situations as needed.
• Communicate effectively with diverse stakeholders including clients, agencies, vendors, and visitors to resolve facility-related issues and maintain high satisfaction levels.

Required Qualifications:

• U.S. Citizenship is mandatory for this position. High school diploma or GED required, with a Bachelor's degree strongly preferred.
• Minimum 2+ years of experience in facility administration, property management, or equivalent operational roles.
• Excellent communication abilities across written, verbal, and interpersonal channels with superior customer service orientation.
• Proficiency in Microsoft Office Suite, particularly Excel, along with experience using CMMS/Work Order systems or similar facility management software.
• Strong organizational, time management, and multitasking capabilities with demonstrated ability to maintain professionalism under pressure.
• Proven data analysis skills to support KPI monitoring and operational reporting.

Preferred Qualifications:

• Experience with ERP systems or SaaS facility management platforms beyond basic CMMS knowledge.
• Background in tactical planning or project coordination within facility management environments.
• Familiarity with security system administration and building access control technologies.
• Previous experience supporting KPI performance targets and implementing corrective actions based on SLA monitoring.
• Demonstrated ability to work independently without direct supervision while maintaining collaborative relationships with cross-functional teams.
• Experience managing multiple priorities simultaneously in fast-paced environments. Knowledge of cost reduction strategies and operational efficiency best practices in facility management.