Facilities Administrator 2, Contract Role

Job Description

SUMMARY: Galvanize is a fast paced, dynamic workplace filled with some of the most innovative startups. The Facilities Coordinator, a contract position will be interfacing with all of our students, members, guests and event attendees and supporting our campus membership goals and initiatives. For this reason, we're looking for a candidate that operates at a highly organized and efficient level. Previous hospitality and customer service experience is critical for this role.

ESSENTIAL FUNCTIONS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. 

• Exemplify the Galvanize mission & values as the first touch point on our campus for all guests, members & students.
• Manage an organized mailroom and inventory/order office supplies as needed.
• Manage and diligently maintain the campus budget (purchase/receipt tracking & credit card reconciliation). Ensure cost savings where possible, communicate any overages and forecast as needed.
• Facilitate and troubleshoot member A/V needs.
• Answer incoming calls and website interest in regards to membership and event inquiries.
• Respond in a timely fashion to all member needs (i.e. building maintenance requests, IT help, resources etc.) and raise any issues to the Campus Operations Manager.
• Assist in the member on-boarding process (new member orientation, member check-ins, wireless network configuration, printer connection, facilities requirements etc.)
• Manage vendor relationships and communicate with the accounting department to ensure on time payments.
• Manage and support the overall operations and general upkeep of the campus.
• Ensure that the campus and campus equipment is impeccably maintained so our members have an exceptional working and learning environment.
• Support the Nexudus and Zendesk customer support program in conjunction with the other campus Community Coordinators.
• Coordinate with Membership Manager to fulfill needs of suite members and support suite turnover (furniture, IT, AV requests).
• Conduct preventative maintenance audits and inspections of campus on a weekly, monthly, and quarterly basis and efficiently address any identified issues.
• Work with Campus Operations Manager to proactively form relationships and develop a network of vendors in your city. Compile and maintain a list of approved vendors for each major system (HVAC, electrical, plumbing, etc.)
• Manage building improvements/system upgrades, including small repairs and/or working with contractors as needed. 
• Other duties as assigned.

Supervisory Responsibilities: This position has no formal supervisory responsibilities.

MINIMUM REQUIRED QUALIFICATIONS:   

• High School Diploma or equivalent AND
• 2+ years experience in the hospitality or customer service industry.

Certificates and Licenses: None required.

OTHER REQUIRED QUALIFICATIONS:  

• Highly organized and detail oriented.
• Demonstrates a strong understanding of community development.
• Social media experience preferred
• Ability to think on your feet to creatively problem solve.
• Proven communication skills, both verbal and written.
• High sense of awareness and personal responsibility.
• Comfort and ease in interacting with new people daily.
• Eagerness to grow within Galvanize.
• Must be able to lift boxes up to 30 pounds.
• Ability to clear required background check

DESIRED QUALIFICATIONS:  

• Previous experience in the startup space is a plus.
• Experience with Vendor and Facility management
• Desire