Executive Support Engineer

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Technology

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$85,600.00 - $141,200.00

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As a highly visible engineer within Executive Support Services, you will be responsible for engineering, deploying, and maintaining critical end user, collaboration, conferencing, and communications technology and platforms in support of the Travelers Executives. This hands-on engineer will support multiple technologies, provide timely and data driven analysis and respond to problems and issues and effectively communicate and collaborate across Infrastructure & Cloud Services and Technology & Operations. Applicants must be authorized to work for ANY employer in the US. The company does not sponsor/support H-1B petitions, TN, or Forms I-983/STEM OPT, for this role.

What Will You Do?

• Provide extraordinary IT support to senior executives, including customers at the C level.
• Strive to resolve all executive employee support interactions on first touch, whenever possible, while proactively and conscientiously balancing competing demands in a fast-paced environment.
• Receive and respond to incoming calls, pages, and/or emails with immediacy.
• Consistently meet and/or exceed SLA expectations and deliverables.
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations, related hardware, and software.
• Responsible for understanding the local office environment, technology-specific uniqueness, and acting as a trusted advisor to the end-user community on their computing experience.
• In alignment with the broader Infrastructure & Cloud Services strategy, research and evaluate new technologies and service delivery models that continue to improve the customer experience.
• Facilitates the coordination of resolutions of complex topics. May interact with vendors and handle escalations.
• Evaluates systems specifications regarding