Delivery Specialist

About InvoiceCloud: 

InvoiceCloud, an EngageSmart solution, is a leading provider of online bill payment services. Founded in 2009, the company has grown to be one of the leading disruptors in the cloud-based electronic bill presentment and payment (EBPP) space, helping institutions put customer experience first. By switching to InvoiceCloud, clients can improve customer engagement, loyalty, and efficiency while reducing churn and missed payments in the process. With over 50 million payments processed annually, InvoiceCloud is one of the most secure, innovative, and inclusive fintech solutions in the market. To learn more, visit www.InvoiceCloud.com. 

The Delivery Specialist is a key member of the Operations team. Their responsibility is to execute add on add-on projects and implementation delivery activities.   

The Delivery Specialist must use project management skills as well as knowledge and professional experience to complete all assigned delivery task efficiently. 

The expectation is that the Delivery Specialist will:

• Execute project delivery tasks:
• Developing virtual sites, submitting coding requests, IVR Setup, execute payment test, quality tests, Online Bank Direct setup and terminal requests.
• Assist Project Manager with documenting integration plan.
• Assist Project Manager with documenting project via project plan.
• Execute tasks on time and paying attention to delivery task priorities.
• Maintain permanent communication with stakeholders.
• Maintain project documentation and delivery task tracking up to date.
• Maintain an excellent relationship and open line of communication with IT, sales, billers, software partners and all members of the Operations team.
• Coordinate all activities related to bringing clients add-on project live including IT, Marketing, software and printing partners, CS, training and the biller and project tracking. 
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What we're seeking:

• Some project management experience, customer support or project coordination experience.
• Experience in merchant services, electronic payments or bill pay is a plus.
• Bachelor’s degree.
• Technically savvy.
• Outstanding verbal, written, presentation and interpersonal skills are required with a great attention to detail.
• Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines.
• Excellent time management, organizational and planning skills.

Benefits

We offer a competitive benefits program including:

• Medical, dental, vision, life & disability insurance
• 401(k) plan with company match & employee stock purchase plan (ESPP)
• Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays
• Mental health resources
• Paid parental leave & Backup Care
• Tuition reimbursement
• Employee Resource Groups (ERGs)

Invoice Cloud is an Equal Opportunity Employer.  

Invoice Cloud provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.  

If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact jobs@engagesmart.com.

To all recruitment agencies: Invoice Cloud does not accept agency resumes. Please do not forward resumes to our job’s alias, employees, or any other organization location. Invoice Cloud is not responsible for any fees related to unsolicited resumes.