Customer Service Representative

Department: Buying

Employment Type: Permanent - Full Time

Location: Carma HQ

Reporting To: Peter Willis

Description

At Carma, we’re more than just a car company, we’re on a mission to shake up the Australian automotive industry! As a digital pre-owned car dealership, we’re turning the car-buying experience into a hassle-free, seamless journey that customers can truly enjoy. With our diverse and collaborative team managing everything from engineering to marketing and buying to reconditioning in-house, we’re powered by the best people and we’d love for you to come along for the ride.

At Carma, we make selling a car simple, smooth, and dare we say… enjoyable. As a Customer Service Representative in our Buying team, you’ll guide customers through a smooth, simple, and positive journey.

What you'll be doing

• Chat with customers via phone, email, social, and chat to book inspections and answer questions with a friendly can-do attitude.
• Keep inspections on track- confirm times, minimise cancellations, and keep everyone in the loop.
• Onboard our vehicles in our system and handle admin like a pro.
• Spot and solve potential issues before they become problems, delivering fast solutions and an unforgettable selling experience.
• Juggle multiple systems (CRM, Hubspot, website… you get the idea) while staying one step ahead.
• Keep the team spirit high! Take ownership of every interaction, follow up, and close the loop to make every customer feel valued.

Okay, let's talk about you

• You’ve got experience in customer service and a knack for making people feel heard.
• You can chat confidently across phone, email, and digital channels.
• Tech-savvy and curious, ready to learn new systems.
• Multitasking pro with the flexibility to handle changing priorities 
• Bonus points if you know your SUVs from your sedans—but it’s not essential.
• We’re open daily, so flexible availability across weekdays and weekends is essential for this role!
• We're based in Surry Hills, Sydney - so you'll need to be comfortable with this commute to the office

What's in it for you?

• We love social events, from parties to go-karting and bake sales, there’s something for everyone.
• Enjoy our open-plan office space, complete with fresh coffee, a choice of snacks and Friday beers to keep you supercharged.
•  We wouldn’t be a car business if we didn’t give you some $$ off our Carma cars, parts and NRMA cover