Customer Advocate Complaint Specialist

Job Title

Customer Advocate Complaint Specialist

Job Description

Customer Advocate Complaint Specialist (Linwood PA and Phoenix, AZ)

Evaluate and resolve complaints, initiate Corrective Action Preventative Action (CAPA), analyze complaint data, and other additional data as needed. Provide feedback to the development and manufacturing teams on potential product improvements, product defects, and safety evaluations

Your role:

• Evaluates, investigates, and resolves complaints.
• Completes initial assessment of reportability and escalates to manager to determine action, when necessary.
• Analyzes complaint data, gathers additional data as needed, and partners cross functionally to share feedback to the development and manufacturing teams on potential product improvements, product defects, and safety evaluations, and resolves complaints.

You're the right fit if:

• You’ve acquired 5+ years of experience in a medical device, post market surveillance, consumer product regulated industry. Product Knowledge is preferred
• Your skills include Basic understanding of CAPA, as well as global medical device regulations, requirements, and standards such as 21 CFR Parts 803, 806, and 820, ISO13485, and ISO9001.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position. 
• You have a bachelor’s degree in bio medical engineering, healthcare, nursing or related technical degree

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an Office job.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Read more about our employee benefits.
• Learn more about our commitment to diversity and inclusion.

Philips Transparency Details

The pay range for this position in (Phoenix, Arizona) is $79,000 to $121,000

The pay range for this position in (Linwood, Pennsylvania) is $83,000 to $128,000

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.    

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered.  Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.  Details about our benefits can be found here. 

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of e