Customer Service Representative - Italian Speaker

<p>We’re hiring for a <strong>Customer Service Representative</strong> role, where you'll be part of a collaborative and dynamic team of 12 people. In this position, you’ll report directly to the <strong>Customer Service Team Lead</strong>, and your main responsibilities will include supporting customers by handling inquiries, resolving issues, and ensuring a positive user experience.</p><p>This is a great opportunity for someone who enjoys helping others, is solution-oriented, and thrives in a fast-paced, team-focused environment. You’ll be working closely with both customers and internal teams to maintain our high service standards.</p><p>If you’re looking for a role with impact, structure, and supportive leadership—this could be a great fit!<br/></p><p><strong>Main Responsibilities:</strong></p><ul> <li><strong>Promote and sell the company's services</strong>, identifying <strong>upselling and cross-selling</strong> opportunities.</li> <li>Communicate clearly and empathetically with customers, understanding their needs and delivering appropriate solutions.</li> <li>Provide <strong>telephone and ticket-based customer support</strong>, resolving issues <strong>efficiently and professionally</strong>.</li> <li>Collaborate actively with the team to improve internal processes and enhance the service experience.</li> <li>Keep a strong focus on <strong>customer satisfaction</strong>, service quality, and responsiveness.</li> <li>Manage administrative support requests related to <strong>payments, renewals</strong>, and <strong>domain operations</strong> (registration, transfer, ownership change).</li> </ul><p><strong>Requirements:</strong></p><ul> <li>Strong <strong>sales aptitude</strong> and a genuinely <strong>customer-oriented mindset</strong>.</li> <li>Proven <strong>experience in customer support</strong>, especially over the <strong>phone</strong>.</li> <li>High level of <strong>proactivity</strong> – we value people who take initiative and don't wait to be told what to do.</li> <li>Fluent in<strong> Italian and </strong><strong>English</strong>, both written and spoken.</li> <li>Excellent <strong>communication</strong> and <strong>problem-solving</strong> skills.</li> <li>Ability to <strong>adapt to change</strong> and thrive in a fast-moving environment.</li> <li>Team spirit and clear <strong>goal orientation</strong>.</li> <li><strong>Customer focus is a must</strong>.</li> <li>Familiarity with digital identity products (e.g. <strong>SPID</strong>) is considered a <strong>plus</strong>.</li> <li>Previous experience in a similar role is a strong advantage.</li> </ul><p><strong>What You’ll Find Here:</strong></p><p>You’ll be part of a company where <strong>you��ll never get bored</strong> — we move fast, and <strong>change is part of our DNA</strong>.<br/>New challenges and opportunities arise <strong>daily</strong>, making us one of the most <strong>dynamic and active players in the industry</strong>.</p><p>We are a <strong>modern, future-ready company</strong>: we believe that <strong>AI is a key tool</strong> to enrich our processes and bring even <strong>more human attention and value to our customers</strong>.<br/>If you’re looking for a place where <strong>technology and human touch go hand in hand</strong>, and where <strong>being proactive is the norm</strong>, this is the role for you.</p>