Customer Loyalty and Growth Associate (m/f/d)

<div class="content-intro"><div class="container"> <div class="row"> <div class="col-12"> <h4>About Us</h4> <br>AnyDesk was founded under the belief that software technology and global connectivity can be a means to improve the way society functions. Today, AnyDesk builds a platform technology to reinvent the internet.<br><br><strong>Join us in shaping the future of software technology!</strong></div> </div> </div> <p><br><br></p></div><div class="container"> <div class="row"> <div class="col-12"> <p><span data-teams="true">This is a fixed-term position with the potential for extension.</span></p> <h4>What we are looking for:</h4> <p>To support us on our mission, we are looking for a highly motivated Customer Loyalty and Growth Associate to join our Customer Experience department. In this pivotal role, you will play a key part in ensuring the ongoing satisfaction and growth of our customer base.</p> <ul> <li>Manage the renewal process for assigned customers within the 90-day renewal window, ensuring seamless continuation of services</li> <li>Identify opportunities to sell additional features and connections (upsells) to existing customers, enhancing their experience and our revenue</li> <li>Focus on upgrading customers from legacy licenses to our current offerings, ensuring they benefit from the latest features and services</li> <li>Streamline customer management by consolidating multiple individual licenses into a single, manageable license when opportunities arise</li> <li>Aim to reduce customer churn and increase retention, employing strategies that contribute to the overall goal of the Customer Loyalty and Growth team</li> <li>Conduct product demos and provide comprehensive support to customers during the renewal process, addressing any questions or concerns</li> <li>In cases where customers decide to churn at the end of their renewal period, gather detailed feedback to understand their reasons and inform future retention strategies</li> </ul> <p> </p> <h4>Basic Qualifications:</h4> <ul> <li>Very strong ability to listen attentively, apply logic and reason, follow- through, can-do attitude, and exceptional communication skills both written and verbal  </li> <li>Easy to work with</li> <li>Sense of urgency</li> <li>Proficient knowledge of business administration, negotiation, and retention skills</li> <li>Experience leading demos with customers</li> <li>Passion and understanding for technology (Cloud Services & SaaS Solutions), CRM, and business analysis</li> <li>