Slot Guest Service Rep - PT OC - ParkMGM

THE JOB: 

The Slots Guest Services Representative at Park MGM is focused on enhancing the guest experience by delivering exceptional customer service and maintaining the smooth operation of slot machines on the casino floor.  You will assist guests with slot machine payouts as well as enrollment into the MGM Rewards program, explaining benefits and promotions.  You will play a vital role in our mission to own the guest’s experience and create WOW memories that they will carry with them far beyond their stay with us.

THE STARTING PAY RATE:  $16.00 / per hour

THE DAY-TO-DAY:

• Process slot machine jackpots, perform hopper fills, and meticulously complete all required Regulatory and Federal Tax paperwork with precision and clarity
• Stay current on company and departmental updates to effectively address guest inquires, and to recommend shows, restaurants and attractions
• Enroll guests into the MGM Rewards program, ensuring they receive exclusive benefits available at MGM Rewards destinations
• Maintain a thorough understanding of the diverse range of slot machines situated on the casino floor to effectively assist guests in locating specific machine types or denominations
• Monitor your designated section of the casino floor, promptly responding to slot machine lights and guest inquiries with professionalism and efficiency
• Maintain an organized and clean slot area paying attention that slot machine chairs are pushed in and slot guests are receiving personalized service
• Make minor repairs to slot machines by clearing hopper jams and EZ-Pay ticket jams, contacting Leadership and/or technical support as needed
• Manage a currency bank for "pouch pay" to facilitate hand-pay jackpots and offer change assistance to guests as needed
• Promptly notify Leadership and/or Security of any underage individuals as required to ensure compliance with casino policies and regulations
• Perform other job-related duties as assigned

WHAT YOU’LL NEED:

• High school diploma, GED or educational equivalent
• Nevada State Gaming Registration
• Must be able to work various shifts, including weekends and all holidays

THE IDEAL CANDIDATE:

• One (1) year of previous guest services experience in the slot department of a similar resort setting
• Proficiency in fundamental mathematical skills such as addition, subtraction, multiplication, division, and money handling
• Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders
• Capable of standing and walking for a majority of the shift
• Able to effectively communicate in English, in both written and verbal forms

THE PERKS & BENEFITS:

• Free meals in our Park MGM employee dining room
• Free parking on and off-shift at all MGM Resorts properties
• Professional and personal development opportunities through employee programs and network groups
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts

Are you ready to JOIN THE SHOW? Apply today!