Production Supervisor

Overview

The purpose of this position is to lead a shift of 6-8 Process Experts (PEs) in the daily execution of Stewardship, Quality, Reliability, and Engagement (SQRE) tasks. This role is critical to identifying, escalating, and addressing emerging issues, which could impact the organization’s ability to safely manufacture in-spec product per the production schedule. A key aspect of this role is developing the PEs on shift and providing informal and formal Performance Management of the team. On a limited, as-need basis, provide back-up support to the shift PEs such as Flow-To-Work tasks. 

Responsibilities

• Provide leadership to the assigned 24/7 shift operating team in setting priorities, defining and mitigating present and emerging risks, and executing tasks to safely manufacture first-quality product per the production schedule.  

• Facilitate shift SQRE/rack-up meeting at the beginning of every shift with 100% engagement by the shift PE team including the Operations Contractor with emphasis on defining and prioritizing recurring and non-recurring tasks and identifying and mitigating present and emerging risks.  Risks and issues that need to be escalated to the Core team are captured and communicated. 

• Follow assigned shift tasks to completion, communicating and escalating any hindrances to timely task completion if necessary. 

• At the end-of-shift, perform documented face-to-face turnover with the oncoming shift Team Captain and the Daily Execution Leader (DEL) as necessary. 

• Escalate any emerging issues related to SQRE to site leadership in a timely manner. 

• Communicate direction, instructions, action items, etc. from Core resources to the shift PEs, particularly direction, instructions, and action items assigned in Production Planning meetings. 

• Report out regularly on plant status and shift activities to site leadership via email.  

• Serve as first level of conflict resolution within the shift and between shifts. 

• Provide coaching to PEs and other shift TCs regarding topics including but not limited to PPE, completion of tasks, etc.  

• Ensure that all process areas are covered by qualified PEs for the duration of the shift. 

• Perform overtime administration that is compliant with the Overtime Policy, updating on OT needs and OT availability.

• Perform vacation administration and update the vacation book with PE vacations.

• Ensure that PEs meet expectations with basic OD, including documented face-to-face turnover. Escalate any issues to the DEL.     

• Coordinate training for PEs and ensure that all training is completed in a timely manner, identifying and escalating any training barriers and challenges.

• Support the PE hiring process through active participation in the interview process as an interviewer and tour guide. 

• Participate in shift balancing discussions with other Team Captains (TCs) and the DEL.  

• Participate in and coordinate team member participation in Gemba walks, UPEs, RFRs, MOCs, PHAs, audits, customer visits, HOP learning teams, engagement efforts, etc. as necessary. 

• Develop PEs by providing meaningful feedback on skills and competencies. Request support from resources to further develop PEs as necessary.  

• Conduct informal performance feedback throughout the year and a formal mid-year and end of year performance feedback using Navigator performance management tools.  

• Interface and maintain clear communication with Operations Contractors.  

Additional Responsibilities 

• Model behavior expectations in the areas of Stewardship, Quality, Reliability, Engagement, and Productivity and actively participate in continuous improvement efforts. 

• On a limited, as-need basis, provide back-up support to the shift PEs such as Flow-To-Work tasks. 

• Be knowledgeable of Standard Operating Procedures to uphold standards of Operational Discipline.    

• Approve, issue and/or receive required Stewardship-related permits such as Safe Work Permit, Line Break, Lockout/Tagout, Confined Space, etc.  

• Utilize personal computer skills to optimize and troubleshoot product quality and equipment operations via PLC and DCS interface. 

• Document maintenance work requests and activities performed utilizing maintenance management system (SAP). 

• Initiate and participate in Learning Teams, Operational Learnings and