Network Engineer

Important: This role is based at our Data Center in Phoenix, AZ, and follows a hybrid schedule, requiring an onsite presence 1–2 days per week. 

About Guitar Center: 

At Guitar Center, we are driven by a shared passion for music and technology. We support over 300 stores nationwide and a growing network of shared service facilities. Our team is critical in ensuring our business runs smoothly and our customers and associates stay connected to what matters most. 

About the Role: 

We are seeking a highly skilled and motivated Network Engineer to join our IT team. The ideal candidate will have hands-on experience with network design, implementation, and troubleshooting, and will be responsible for maintaining and optimizing network systems. The Network Engineer II will play a key role in supporting the organization's networking infrastructure, ensuring uptime, performance, and security across all systems. 

What You’ll Do: 

Network Design & Implementation: 

• Design, implement, and manage scalable and reliable network infrastructures for both local area networks (LANs) and wide area networks (WANs). 

• Collaborate with cross-functional teams to ensure the seamless integration of network systems with other IT infrastructure. 

• Provide input and recommendations for network architecture to enhance performance, security, and scalability. 

Network Configuration & Troubleshooting: 

• Configure and maintain routers, switches, firewalls, VPNs, and other networking devices. 

• Monitor network performance and troubleshoot issues to minimize downtime and ensure optimal performance. 

• Respond promptly to network outages or performance issues and resolve problems quickly. 

Security & Compliance: 

• Implement network security measures, including firewalls, intrusion detection/prevention systems, and VPNs. 

• Ensure compliance with organizational policies, security standards, and regulatory requirements. 

• Perform regular security audits and vulnerability assessments on network infrastructure. 

Monitoring & Reporting: 

• Utilize network monitoring tools to track and report on network health and performance. 

• Identify trends and potential risks in the network and proactively address them. 

• Provide detailed reports on network performance, incidents, and management solutions. 

Documentation & Training: 

• Maintain accurate network diagrams, configurations, and documentation to ensure easy access and knowledge sharing within the team. 

• Provide training and technical support to junior network engineers and other IT staff. 

 

Collaboration & Escalation: 

• Work closely with other IT teams, including systems engineers, security engineers, and IT support teams, to ensure network-related issues are addressed quickly and effectively. 

• Serve as a point of escalation for complex network issues that require advanced troubleshooting or expertise. 
• Engage closely with the Principal Network Engineer on complex projects and escalations. 

Qualific