Team Lead, FIX Network Services - Charles River - Assistant Vice President

Who we are looking for

A Team Lead for our US based FIX Network Services team. This team consists of analysts providing real-time support for the Charles River electronic(FIX) trading network. The role requires strong management, communication, and leadership skills as well as “hands-on” client issue management, production support, product enhancements, client relations, and staff hiring/development.

Why this role is important to us

The team you will be joining is a part of Charles River Development (or CRD), that became a part of State Street in 2018. CRD helps create enterprise investment management software solutions for large institutions in the areas of institutional investment, wealth management and hedge funds. Together we have created first open front-to-back platform - State Street Alpha, that was launched in 2019.

Join us if delivering next generation infrastructure, using emerging technologies like AI and Blockchain sounds like a challenge you are up for.

What you will be responsible for

As a Team Lead, FIX Network Services you will

• Identify opportunities to improve the service and delivery model and work with staff, peers, and management to improve and enhance the services.
• Act as an Escalation point for FIX Team members on client issues
• Support and enhance Clients’ ROI from CR IMS
• Support and facilitate Charles River’s business objectives
• Escalate issues to Senior Management using sound judgement
• Troubleshooting and issue resolution
• Hands on management of key clients
• Monitoring of queue to ensure accuracy, completeness, timely, and proper progress
• Mentoring junior team members through issues and major processes
• Oversight of issue resolution and support for team members
• Accountable for ensuring defined processes are followed
• Identification of issues in existing processes
• Occasional off hours / weekend support
• Service Partner communications and coordination
• Clear and accountable reporting to Senior Management
• Manage team to provide reliable mission critical software based operations and support
• Provide day to day performance management and support for subordinates
• Work with CRD colleagues to smoothly transition new Clients to production operation through the onboarding process.
• Work with vendors as partners to deliver a tightly integrated, seamless service to Charles River Clients.

What we value

• Hands on capability to undertake basic investigative activities on RDBMS such as writing and running queries and data investigations, basic performance diagnosis, basic administration functions
• Familiarity with common technology platforms and the ability to guide and check technical approaches and issues resolution. Platforms used include RDBMS, Windows, ETL, MQ, PL/Transact SQL, Web Admin and Web Services.
• Facilitate and manage Issue diagnosis and resolution
• Oversee technology management and issue resolution

Education & Preferred Qualifications

• Bachelor’s Degree in computer science
• Master’s degree is preferred
• 10+ Years of fintech experience 
• 5+ Years of experience in FIX
• Experience with Order and Execution Management Systems is mandatory
• Management experience is preferred  
• Experience or familiarity with servers and networks is preferred.
• Experience with the following is preferred:  databases, server operating systems, servers, networks, job scheduling software, system monitoring software
• Ability to manage staff through multiple projects and tasks with changing deadlines.
• Excellent Customer Service skills,  expectation management
• Project and staff management and mentoring skills
• Strong interpersonal, verbal, and written communication skills.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educat