Director of Partner Success

Two Chairs is building a new kind of mental health system based on the idea that the status quo isn’t good enough. Industry-best clinician experiences, better client outcomes, groundbreaking innovation, and access to the highest quality care are how we’ll raise the bar for the entire industry. With that, we're excited and honored to have been recognized as a 2024 Great Place to Work, 2024 Fortune Best Workplaces in the Bay Area, and 2023 San Francisco Business Times Bay Area Best Places to Work.

Diversity, equity, and inclusion are the principles guiding how we build our business and teams. We encourage interested candidates from diverse backgrounds to apply even if they don't think they meet every expectation of the role.

About the role

The Director of Partner Success will play a pivotal role in building and scaling Two Chairs’ most critical payer partnerships. This high-impact role will lead our partner success strategy, combining account management, strategic planning, and relationship building to strengthen and expand our relationships with health plans. 

You’ll work closely with cross-functional partners to implement, launch, and manage our payer partnerships. You’ll embed yourself in our partners’ organizations and develop a deep understanding of their strategic priorities and needs to identify new opportunities and inform our overall go-to-market strategy. 

As partnerships grow and expand, you will define a strategy to build the Partner Success team, including identifying needs, defining roles and responsibilities, and leading and developing the team.

 

Core Areas of Responsibility

Building Deep Strategic Partnerships

• Develop and implement strategies to embed Two Chairs deeply into partner organizations, driving results through creative and proactive initiatives.
• Maintain and cultivate current partner relationships and develop new relationships with key stakeholders and subject matter experts within our partners’ organizations.
• Proactively communicate regularly with payer partners to identify mutual growth opportunities and deepen collaboration.

Partner Management & Growth

• Drive success in existing and new strategic partnerships, from planning and implementation to day-to-day relationship management and client growth.
• Expand on key partner success learnings and build a playbook for future partner needs.
• Ensure consistent and high-quality partner service by proactively addressing immediate issues and collaborating on long-term strategic solutions.
• Identify opportunities to expand Two Chairs’ client reach with our partners and collaborate cross-functionally to evaluate their feasibility.

Strategic Planning & Execution

• Collaborate with the Strategic Payer Partnerships team on the renewal and expansion process.
• Lead the development of strategic roadmaps for each partner, incorporating market insights, partner priorities, and emerging opportunities that align with Two Chairs’ offerings.
• Monitor industry trends, including partner press releases and earnings calls, to proactively identify areas for partnership innovation and alignment.

Team Leadership and Development
This role will not have direct reports initially. However, as partnerships grow and expand, this role will: 

• Define a strategy to build the Partner Success team, including identifying needs, defining roles and responsibilities, and leading and developing the team.
• Lead and develop team members, fostering professional development and high performance.
• Leading by example, act as a player-coach who can pivot from big-picture strategy and planning to on-the-ground execution, as needed.

 

Impact and Success Indicators 

Where you’ll make an impact in the first 90 days:

• Build a deep understanding of Two Chairs’ approach, services, and value proposition.
• Develop strong relationships with key stakeholders at Two Chairs and within partner organizations.