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Partner Technical Enablement Specialist

at GitLab

Remote US 

An overview of this role

The GitLab Global Services Practice Management team defines and matures the consulting services offered by GitLab Global Services and Partner organizations with a focus on creating long-term success for our customers. 

The Partner Technical Enablement Specialist is pivotal in ensuring our service partners have the technical skills and knowledge to implement, integrate, and support our software solutions effectively. You will be responsible for designing and delivering technical tools, and technical training programs, creating technical documentation and best practices, and providing hands-on support to our partner network to drive technical excellence.

What you’ll do  

• Technical Training Development & Delivery: Create and deliver comprehensive technical training programs (both virtual and in-person) for partners, covering installation, configuration, customization, and troubleshooting of our software products.
• Enablement Resources & Content Creation: Develop technical enablement assets such as guides, how-to videos, certification exams, and hands-on labs to empower partners at different technical skill levels.
• Partner Onboarding: Lead the technical component of partner onboarding, ensuring partners quickly gain the expertise needed to deploy and support our solutions in various environments.
• Technical Support & Advisory: Act as a technical advisor and point of contact for partners, providing support during complex customer implementations, and troubleshooting technical issues.
• Certification & Skills Assessment: Manage and administer a certification program to validate and recognize partner competencies. Assess and identify areas for improvement in partner skill sets and tailor training programs accordingly. Create a process to evaluate and assess partner capabilities.
• Product Expertise & Evangelism: Stay current with product updates, enhancements, and best practices, acting as a technical evangelist to partners. Provide partners with the latest technical insights to ensure high-quality and up-to-date service delivery.
• Feedback & Program Improvement: Gather and analyze feedback from partners to continually refine and improve technical training programs, documentation, and other enablement resources.
• Collaboration & Cross-Functional Engagement: Collaborate closely with internal teams, including Product, Engineering, and Professional Services, to ensure partners are trained on the latest technical capabilities and use cases. Manage relationships with stakeholders to resolve complex issues and serve as an escalation point across those teams related to partner enablement content.
• Align services practices to new GitLab releases and resolve functionality conflicts based on deprecations.
• Ensure a robust closed feedback loop that embraces continuous improvement and iteration.
• Identify and act on opportunities to improve the customer experience via innovative services/training offerings.
• Defines success metrics for partner enablement initiatives, analyzes trends, and makes data-driven recommendations for program improvements.
• Mentor other members of the team, providing guidance on complex technical issues and help develop best practices.

What you’ll bring 

• Knowledge and familiarity with the Software Development Life Cycle, DevOps, and DevSecOps are required (open source software knowledge and familiarity are considered a plus).
• Technical Background: Strong technical background with hands-on experience in software implementation, support, or consulting. 
• Deep understanding of software build tools such as Maven, Ant, Jenkins, and