Specialist, Technology Engineer (Windows Server)

If you’re passionate about innovation and love working in an environment where you can constantly improve and adopt new technologies to drive business results, then Nationwide’s Information Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Environment

•  Supporting over 3,000 Windows servers

•  Over 25,000 users

•  Hybrid environment of on premise and multiple external cloud offerings

•  Direct support for various business applications including package software

•  Support monitoring utilizing SCOM

•  Support on call rotation

•  Solve and manage walkup/cases and day to day priority for assigned work

In addition to the skills listed above, the ideal candidate for this role will be able to demonstrate:

• Extensive knowledge and experience with MS Windows Server OS with emphasis on designing and building enterprise scale deployments

• Understanding of network and firewall requirements for server builds

• Images, GPO’s, Secure configuration, and the ability to troubleshoot/support with peer teams ancillary processes such as patching, audit, etc.

• Extensive knowledge and experience with infrastructure automation, enable self-service

• Strong knowledge of PowerShell and PowerCLI      

• Understanding of network and firewall requirements for server builds

• Understanding Physical and Virtual storage with respect to server builds

• Proven change management controls (process)

• Server HA such as clustering, preferred clustering for Windows

Communications

• Ability to provide executive presence and communication

• Ability to manage conversations with customers, vendors, and management not only for daily tasks but also for projects and production outages

• Establish process across teams for technical components and services

• Contribute to process design across teams for technical components and services

• Seen as a leader in technology with ability to teach and influence use cases, designs, and standards - Ex.  Business support, PCI, PII, and technical robustness, knowledge management (technical)

• Past experience leading and supporting a Community of Practice

Skills That Standout

• Demonstrated knowledge of AWS and Azure for Enterprise support/installations

• Certifications: AWS Cloud Practitioner or Azure Fundamental

• Can contribute to POC/New Tech with peer teams across the organization

• Ability to thrive in a team environment that is growing and changing quickly as services adapt  

• Ability to create/manage automation of deployments and process (required)

• Previous experience working within teams utilizing Agile and Lean principles

**This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program.**

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Job Description Summary

If you’re enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Nationwide's industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you!

The Technology Engineer delivers standard and custom supportable technology products based on Nationwide’s architectural standards, technology roadmaps, industry trends and business requirements. You’ll be focused on collaboration, data, systems, storage, middleware, network, security and contact center technology products. You’re also accountable for the operational aspects and management for the above products in accordance with the business requirements and defined service level agreements (SLAs).

Job Description

Key Responsibilities: 

• Creates and implements standard builds/templates for all technology platforms.

• Drives requirements to meet current and future needs, tracks and reports capacity postures.

• Applies secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions