Customer Success Manager

<p><br/></p><p><strong>A fully remote role based in UK or Europe</strong></p><p><br/></p><p><strong>Role Overview 🚀</strong></p><p>At Uncapped, we help ambitious founders realise their dreams. If you are looking for your next role in Sales, come join a high-performing team working with the Founders and decision-makers of high-growth companies across Europe. We are transforming the way digital companies can grow their revenue, and Customer Success Managers are crucial to the client relationship. Our solutions delight our customers; our compensation plans are competitive; and our approach to your training, mentoring, and development is hands-on and designed for your success.</p><p>We are on a path to becoming a significant company with global influence, and you will be working at the intersection of technology companies and venture capital investment. This role offers an opportunity to join a company and materially contribute directly to its growth.</p><p><br/></p><p><strong>About Uncapped 👫</strong></p>Founded in 2019 and headquartered in London, Uncapped is the fastest, most affordable way for growing online businesses to fund marketing and inventory.<br/>We provide lending volumes of between £50k to £10m without credit checks, personal guarantees, warrants, equity, or compounding interest -- and make money by charging a low flat fee that is paid back from future sales revenue. Uncapped has raised $120 million from investors including Lakestar, Mouro Capital, Global Founders Capital, White Star Capital, Seedcamp, and All Iron Ventures.<p><br/></p><p><strong>What you will do ✍️</strong></p><p>You will own and nurture a portfolio of clients by offering a solution that solves a huge pain point for digital companies and beats alternatives head-to-head. Our customers love what we offer, and 90% take more capital.<br/></p><ul> <li>Own the client relationship throughout the entire lifecycle, managing additional funding applications and acting as the lead point of contact at Uncapped</li> <li>Work with our Underwriting team to tailor funding offers to our client's unique requirements</li> <li>Collaborate with our clients to deliver an amazing ongoing customer experience, problem-solving and testing solutions</li> <li>Identify opportunities to delight and add further value to our clients, providing them insight into and cross-selling partner products and services</li> <li>Become a subject matter expert on the small business financing space</li> <li>Provide accurate forecasting predictions and leverage our CRM system effectively</li> <li>Contribute to the ongoing development of sales-related systems, processes and business practices by sharing recommendations to improve efficiency and capacity</li> <li>Act as the voice of our customers, feeding back insights into the product development cycle </li> <li>Drive improvements to NPS through immediate post-sales aftercare activities such as platform demos for customers</li> </ul><p><strong>Requirements</strong></p><p><strong>Who you are 👀</strong></p><ul> <li>Excellent verbal and written communication in English</li> <li>4+ years experience in commercial closing roles in the B2B technology or financial services industries</li> <li>You are interested in the high-growth E-commerce and SaaS ecosystem</li> <li>You are a natural people person: charismatic, emotionally intelligent and able to adapt your communication style to your audience</li> <li>You have excellent analytical skills tempered with a sense of commerciality, financial acumen and strong administration skills</li> <li>Working knowledge of a CRM such as HubSpot or Salesforce would be ideal</li> <li>Excellent organisation and time management skills</li> <li>A tenacious and proactive approach</li> </ul><p><strong>Benefits</strong></p><p><strong>What we offer 🎁</strong></p><p>We’re a fast-growing startup with huge goals. So everyone does their best work, and we provide the benefits our team really wants. We’re continually adding to this list as new people join -- here are some of the things you can expect:</p><ul> <li>A competitive compensation plan</li> <li>Flexible working: Remote-first processes for ultimate flexibility</li> <li>Unlimited time off to relax and see the world</li> <li>A personal growth fund that helps you to become your best</li> <li>Weekly recognition and awards that celebrate all the wins, both big and small</li> <li>Annual retreat abroad to hang out with your team on a paid staff trip</li> <li>A workspace just for you, with £350/€400/$450 to optimise your home office</li> </ul><p></p><p><strong>We are only able to consider applications from those who are eligible to work in the UK or Europe without requiring sponsorship.</strong></p>