Customer Service Representative (B2B)

<ul> <li><em>Do you have experience in managing customer inquiries efficiently?</em></li> <li><em>Are you familiar with order management systems?</em></li> <li><em>Do you want to join a global leader in the field of water treatment, hygiene, and infection prevention?</em></li> </ul><p></p><p><strong>ManpowerGroup Greece</strong>, on behalf of our client, a <strong>leading multinational chemical company</strong>, is seeking a <strong>Customer Service Representative</strong> (Β2Β).</p><p> </p><p>📌 Location: Chalandr<br/>📍 Working Model: Hybrid <br/>📅 Working days &amp; hours: Monday to Friday, 08:30–17:00 or 09:00–17:30 (including break time)<br/>📃Contract: 6 months with prospects of renewal <br/>🖋️You will be reporting to: Customer Service Supervisor </p><p>  </p><p>What you will do:</p><p>In this role, you will efficiently enter orders using SAP, register complaints, handle delivery and customer inquiries. Typically, a CS Representative responds daily to incoming calls from customers and field sales associates in a manner that maintains good external/internal customer relations.</p><p> </p><p>More specifically:<br/> </p><ul> <li>Handle incoming calls in a prompt and professional manner</li> <li>Places &amp; processes orders, monitor order status, handle customer requests and inquiries</li> <li>Contact 3PLs and Sales team to provide knowledgeable information to customers</li> <li>Contribute to team KPIs and ensure compliance with external &amp; internal auditing requirements</li> <li>Provide overall reliable customer service in area of responsibility &amp; back up in other areas of the department such as Returns from customers, Equipment on Loan, Equipment on Rent, Exports, Department Reporting and Billing</li> </ul><p> </p><p>What we are looking for :<br/></p><ul> <li>University Degree in Business Administration or other relevant areas</li> <li>Prior working experience in Customer Service, preferably in a multinational organization </li> <li>Experience working with SAP will be considered an asset</li> <li>Proficient with Microsoft Office </li> <li>Excellent knowledge of English language (verbal &amp; written communication)</li> <li>Previous experience using a multi-line telephone system is desirable</li> <li>Ability to interact professionally with others and work independently in a fast-paced environment</li> <li>Strong problem solving and interpersonal skills<br/> </li> </ul><p>Compensation package and Benefits:<br/></p><p>✔️ Competitive compensation package <br/>📖 Continuous training on innovative products and solutions<br/></p><p>👥 Recruitment Process:</p><ul> <li>If you’re interested in this role, feel free to apply directly. Our consultants will contact the candidates who meet the profile’s requirements to arrange an interview.</li> <li>As for the next steps, there will be 1 more interview with the client either in person or online.<br/> <br/> </li> </ul><p><u><em><strong>#Empoweringtalent#WebelieveinTalent#ManpowerGroupGreece</strong></em></u></p><p> </p><p></p>