Accounts Receivable Follow Up Supervisor

SHIFT:

Day (United States of America)

Seeking Breakthrough Makers
Children’s Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.
At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care—and your career.

CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means.

A Brief Overview
The Accounts Receivable Follow Up Supervisor serves as an operational leader and subject matter expert in revenue cycle management and accounts receivable operations. Key responsibilities of the role include building an outstanding team culture through consistent engagement; fostering professional development of all direct and indirect reports, especially the next generation of CHOP leaders; identifying, deploying, and maintaining best practices in revenue cycle operations; understanding and monitoring Key Performance Indicators (KPIs), and taking quick and appropriate action to maintain the financial health of CHOPPA. This position collaborates with stakeholders at all levels, mentors team members, and ensures alignment with organizational financial goals. Reporting to the AR Follow Up Manager, the AR Follow Up Supervisor will supervise a team of dedicated accounts receivable staff. The Supervisor will work closely with the CHOPPA revenue cycle leadership team to ensure successful attainment of financial goals

What you will do

• Revenue Cycle Oversight:
• Demonstrate strong understanding of the local managed care environment, including, but not limited to, managed care policies and procedures, reimbursements mechanisms, and practice management/medical office procedures.
• Provide strategic direction for patient financial services collections, including monitoring cash flow performance against targets.
• Monitor the financial health of the CHOPPA revenue cycle through established KPIs and benchmarks and notify leadership of emerging trends.
• Utilize available reporting and trending tools (dashboards, etc.) together with analytical skills to develop insights into the financial health of revenue cycle operations.
• Build relationships with payor representatives to expedite claim adjudication, resolve payment delays, and address underpayments.
• Review and address reimbursement trends, ensuring timely communication with staff and leadership.
• Accounts Receivable Oversight:
• Manage the day-to-day workflow for assigned AR staff, ensuring appropriate assignment and prioritization of the AR work among the team members to meet operational goals.
• Perform in-depth analyses of open receivables, identifying and addressing negative trends; maintain appropriate log of significant reimbursement challenges including payer, volume, charges, and contractual reimbursement that are impacted.
• Ensure appropriate escalation of reimbursement challenges to senior and/or executive leadership as well as to the payers for resolution.
• Conduct root-cause analysis of significant challenges to reimbursement, and develop and implement appropriate process improvements to resolve and/or prevent recurrence.
• Team Leadership and Collaboration:
• Develop and maintain an engaging culture for the CHOPPA revenue cycle team that attracts and retains highly capable staff and enables and encourages staff to develop professionally to their full potential.
• Lead by example to demonstrate and instill CHOP ICARE values throughout the team.
• Facilitate regular team meetings to ensure alignment on goals and priorities, to communicate new information, and to build team culture.
• Mentor and develop staff, providing feedback through formal reviews and ongoing communication.
• o Ensure that fair and appropriate standards for work productivity and quality are developed and maintained, and that these are consistently applied to all team members.
• Foster cross-departmental collaboration to promote shared vision and streamlined operations.
• Support Managers with payor communications including minutes, distribution to staff, conducts in-services and training as needed.
• Ensure timely completion of annual evaluations and support staffing ne