L1 Support Engineer (M/F)

L1 Support Engineer (M/F)

Location: Romania | Full-time, Shift-based | Contract

As an L1 Support Engineer, you’ll be at the frontline of customer success—solving real-world problems, learning from experienced teammates, and growing fast in a supportive and innovative environment.

What You’ll Do

• Respond directly to customers facing technical issues—troubleshoot, solve problems, bring relief, and make an immediate impact every day.
• Team Collaboration: Work hand-in-hand with our Teams of technical experts based in France (L2 Support, Consulting & Software Maintenance Teams)
• Improve customer documentation and take part in testing activities
• Bring Ideas: Help us improve—from refining our processes to updating knowledge bases
• Deliver exceptional customer service, with efficiency, commitment and high reliability

Your Profile

• First experience in customer support or other technical role around Network Computing technologies
• Strong communication skills in English (+other language is a plus)
• Curious, fast-learner, energetic, and ready to take initiative
• Enjoy fast-paced, customer-facing work—comfortable with working under pressure
• Willing to work 8-hour rotating shifts as part of a 24/7 schedule