L1 Technical Support Specialist

Overview:

SOFTSWISS continues to expand the team and is looking for L1 Technical Support Specialist. We need a true, experienced professional who shares our culture and values

About Product:

SOFTSWISS Casino Platform
Full-service modular software platform to manage online casino operations
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Purpose of the Role:

You will provide first-level technical support by managing customer requests and maintaining the project infrastructure. You will collaborate with related departments to ensure the smooth operation and continuous improvement of the SOFTSWISS Casino Platform.

Key responsibilities:

• Processing customer requests in Jira service desk system
• Maintaining the project infrastructure
• Working with code and project configuration files in GitLab
• Interaction with related departments

Required Experience:

• Higher or incomplete higher education, preference for graduates of technical universities
• Intermediate English level
• Intermediate Russian level

Nice to have:

• Experience with service desk systems

About us:

SOFTSWISS is an international company, an iGaming software expert. We don't only follow iGaming market trends, we create them! SOFTSWISS is a recognised industry leader in iGaming software solutions development, covering almost all aspects of the iGaming industry. The company has an international team and an official presence in several countries. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media.

Our Mission:

Changing the iGaming industry through technological innovation.

Our Benefits:

• Full-time remote work opportunities and flexible working hours

• Private insurance

• Additional 1 Day Off per calendar year

• Sports program compensation

• Comprehensive Mental Health Programme

• Free online English lessons with a native speaker

• Generous referral program

• Training, internal workshops, and participation in international professional conferences and corporate events.