Renewals Specialist

AVEVA is creating software trusted by over 90% of leading industrial companies.

Salary Range:

This pay range represents the minimum and maximum compensation that the position offers, and final compensation can vary within the range depending on work location, job experience, skills, and relevant educational attainment and/or training. 

Job Title: Renewals Specialist

Location: Philadelphia, PA, Houston, Texas, or Calgary

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Job Overview

The Renewals Specialist is responsible for executing “volume renewal" transactions for assigned markets or accounts.  You engage with AVEVA sales teams and customers through a systematic process to achieve renewal business metrics such as on-time renewals, escalated renewals etc. You maintain accurate data within Salesforce and flourish in a fast-paced, rapidly changing environment.

 Job Description

• Achieve sales-based quotas and renewals objectives/metrics 
• Weekly reporting to Management on renewals pipeline vs. target  
• Take ownership for an assigned renewals pipeline from first contact to close, including notifying customers of renewal, creating quotes, and closing renewal opportunities for accounts 
• Identify expansion opportunities to generate additional revenue (upsell/cross-sell) and transfer to the appropriate team to manage and maximize the opportunity 
• Build and maintain beneficial, positive relationships with customers and understand their requirements 
• Send renewal quotations and order forms to customers, working closely with Contracts department to ensure accurate documents required by business are sent in conjunction with quotes 
• Ensure that all renewals are quoted 90-120 days in advance to ensure renewals close on time 
• Manage the company CRM to a high degree of accuracy to ensure all activity is recorded and forecast data is accurate 

Other Duties may include; 

 Skills & Qualifications 
 

• A background in Sales/Renewals in Enterprise Software ideal 
• Experience working with Salesforce preferred or equivalent CRM system 
• Knowledge and application of renewal processes, policies and pricing 
• Assertive, confident and clear communicator via email and video 
• Highly detail oriented with the ability to manage a large volume of opportunities, tasks and responsibilities
• Extremely organized with the ability to prioritize and a super star at multi-tasking daily to meet monthly deadlines
• Focus on customer satisfaction and delivering a quality renewal customer experience
• You are able to put people first, working effectively with individuals and teams, customers and partner
• Fluency in Portuguese a definite asset in order to back up Brazil.

USA Benefits include:

Flex work hours, 20 days PTO rising to 25 with service, three paid volunteering days, primary and secondary parental leave, well-being support, medical, dental, vision, and 401K.

It’s possible we’re hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive.

Find out more: aveva.com/en/about/careers/benefits/

Hybrid working

By default, employees are expected to be in their local AVEVA office three days a week, but some positions are fully office-based. Roles supporting particular customers or markets are sometimes remote.

Hiring process

Interested? Great! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process.

Find out more: aveva.com/en/about/careers/hiring-process

About AVEVA

AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals, and minerals – safely, efficiently, and more sustainably.

We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business str