Cloud Renewals Executive

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. 

 

Cloud Renewals Executive

SAP Office: Newtown Square, PA

 

KEY AREAS OF RESPONSIBILITY AND TASKS

In the Cloud Renewals Center, our people and our culture are central to our success! Cloud Renewals Executives demonstrate skills and knowledge in the area of renewal strategy, deal architecture, customer negotiation and internal navigation of commercial and legal teams. If you’re looking for a new challenge, on a growing, impactful, and supportive team, the Cloud Renewal Center is the place for you!

 

As a Cloud Renewals Executive, you are responsible for delivering end-to-end renewal execution through partnership with Customer Engagement Executives and the extended account team. You are responsible for interfacing with customers on SAP’s behalf to negotiate commercial terms and drive incremental revenue.

 

You will be responsible for representing SAP and will be empowered to know all internal process-related phases of renewals. You will be continuously equipped for success as a subject matter expert in commercial and revenue management principles that are key to SAP’s growth. We promote a culture of open dialogue and continuous improvement; in this role we encourage you to voice your feedback to drive improvements within the business.

 

 Renewal Execution Tasks:

• Provide end-to-end renewal execution support; maintain knowledge of commercial negotiation, product portfolio and entitlement metrics, and support on transactional steps related to renewals and replacements. This may include:
  • Understand changes in business and regulatory environments to ensure compliance with SAP’s policies
  • Work with Field Pricing, Rev Rec, Legal, Contracts, oCFO and other teams to ensure cloud renewals and replacements are structured in accordance with SAP’s policies
  • Work in complex renewal transactions and critical non-routine transactions such as replacements and propose alternatives to customer  more preferable or simpler transaction setup
  • Develop strong relationship and Ensure business partnering with the leaders of their Market Unit Sales Team and Deal Support such as Pricing, Rev Rec, Contracts, Legal etc.
  • Understand end-to-end process sales process and understand changes in business and commercial policies
  • Keep current on the latest commercial and finance training content and programs
  • Engage in all lines of cloud business and gain and understanding of the end-to-end process sales process
  • Demonstrate skills and knowledge in the area of renewal strategy, deal architecture, customer negotiation and internal navigation of commercial, legal, pricing and finance
  • Ability to understand and negotiate commercial and legal terms and drive incremental revenue
• Leverage internal SAP networks to navigate cross-functionally and regionally.
• Possess knowledge of SAP Cloud Terms and Conditions.
• Understand and deploy negotiation methods that are mutually beneficial to SAP and the customer.
• Knowledgeable in commercial metrics and forecasting principles.

 

REQUIRED EXPERIENCE

• Bachelor’s Degree or equivalent comparable experience
• Experience in a customer facing role with ability to influence different stakeholders using strong relationship and communication skills.
• Commercial negotiation experience with a proven record to meet or exceed renewal revenue goals.
• Ability to work through multiple SAP commercial software systems.
• Proven ability to organize and prioritize tasks while being process oriented.
• Communicate clearly both orally and in written form and proven ability to build strong relationships.

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Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two