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U.
Systems Support Associate
U.S. EngineeringUnited Statesfull_timeVerifiedPosted 17 Aug 2026
💰 $70,000/yr($50,000/yr – $70,000/yr)
About the role
Do you believe no challenge is too complex to solve? You’ll fit right in at U.S. Engineering. We deliver award-winning mechanical contracting, construction, service, and maintenance solutions with a focus on performance and innovation. Our team of skilled and collaborative professionals drives every project from preconstruction through final testing, always aligned with our clients’ goals.
Systems Support Associate
Provide front-line technical support to team members with a customer service focus, assisting in resolving or escalating concerns related to networks, hardware, software, etc.
Principal Duties and Accountabilities:
Experience:
Knowledge, skills, and abilities:
Systems Support Associate
Provide front-line technical support to team members with a customer service focus, assisting in resolving or escalating concerns related to networks, hardware, software, etc.
Principal Duties and Accountabilities:
- Provide customer solution consulting to team members in all regions through a variety of communication channels (email, phone, chat, face-to-face).
- Troubleshoot, diagnose, and resolve help desk tickets in a team-orientated environment, collaborating with the IT team and escalating as appropriate.
- Complete documentation in the helpdesk ticketing system on all work performed.
- Support process compliance.
- Install and configure software or hardware updates or patches.
- Evaluate and resolve network connectivity or communications systems issues.
- Ensure systems and workstations are compliant with organizational policies and security standards.
- Set up and deploy new user workstations or accounts.
- Assist with asset tracking as well as inventory procurement and management.
- Work safely and effectively in an active production environment while minimizing disruption to operations and adhering to all facility safety policies and procedures.
- High School Diploma or equivalency required.
- Bachelor’s degree in Computer Systems / Information Technology or equivalent preferred.
Experience:
- 1-3 years desktop support experience in a Microsoft Enterprise environment with 100+ employees.
- Experience in mechanical, specialty trades contractor, or large general construction industry is a plus.
Knowledge, skills, and abilities:
- Knowledge of:
- Network based applications such as: Exchange, AD, application license managers, etc.
- Hardware (printers and plotters, VOIP phone systems, PC hardware, iPads, cell phones)
- Applications (MS Office, IE, Chrome, Bluebeam, Skype, Autodesk Collection)
- Components in LAN/WAN networks.
- Skills:
- Professionalism, Customer service, Documentation, Troubleshooting, Communication, Intrapersonal, Collaboration, Organizational.
- Abilities
- Communicate at a high level with the IT team members and customers.
- Manage customer expectations.
- Prioritize and manage multiple tickets and maintain calm under pressure.
- Take full responsibility for ensuring the correct and timely resolution of tickets.
- Present information and respond to questions from groups of managers and customers.
- Develop and foster effective relationships.
- Communicate and collaborate effectively, verbal and written.
- Operates with a keen sense of detail with urgency – results driven.
- Desire for continuing education to foster individual skills development.
- Responsible for end user training on standard issue equipment and common applications.
- Work on our production floor or at jobsites, always with safety as the priority.
- Explain complex technical issues in language suitable for all team members regardless of computer/technical experience.
- Work as a team to manage inventory at multiple locat
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