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Scheduled Weekly Hours:

Emplify Health is seeking a Supervisor, End User Computing (EUC) to deliver advanced technical support to end users while providing day-to-day leadership for our Desktop Services team. This role combines hands-on technical expertise with people leadership and operational coordination.

Day-to-day responsibilities include:

The EUC Supervisor oversees a team of approximately 10–15 IT professionals, leading daily agile team huddles and providing regular status updates to senior leadership. This position serves as a key liaison for end-user device–related projects, ensuring clear communication and effective execution.

The Supervisor also helps drive ticket resolution by expediting issues, removing roadblocks, and collaborating closely with cross-functional teams to solve problems and foster strong working relationships. In addition, this role provides end-user support for approved hardware and software configurations, maintains desktop-level PC hardware and software, and ensures adherence to customer support standards and procedures.

Staying current with emerging technology trends is essential, as the EUC Supervisor identifies opportunities to improve efficiency through automation, enhanced tools, and evolving best practices.

What's Available:

• 1.0 FTE

• Schedule: Monday-Friday Days; typically 8:00am-5:00pm, with willingness to work outside of standards hours as needed based on business needs.

• Location: Onsite - La Crosse, WI Main Campus

• Starting salary $70,000 and up based on your relevant years of experience.
  
   

What You'll Need:

• Education: Associate’s degree required or equivalent years of experience and education.

• Experience: Four years of relevant IT experience

• 2+ years of prior supervisory experience, preferred

• License and Certifications: Valid Driver's License, Required

• Passion for service excellence and continuous improvement

• Experience with hardware, software configurations, remote support tools, service desk platforms, and ticketing workflows.

• Strong knowledge of: Windows operating systems, endpoint management, and device lifecycle management​.

In addition to the rewarding work, you'll receive:

• A highly adaptable and mission-driven organization with a work environment that supports you personally and professionally and a work culture where you are valued and appreciated

• Competitive Benefits: A comprehensive and generous benefits package (Medical, Dental, Life Ins, HSA/FSA) ensuring your comfort and well-being as a valuable team member

• Substantial retirement contribution including a 401k match & annual discretionary base contribution

• Work-Life Balance: Paid Time Off (PTO) combines vacation, sick, and personal days into one balance to allow you the flexibility to use your time off as you need

• Professional Development: Support for your career growth through Professional Development Opportunities, our Tuition Investment Program, and our Career Development Center

• Additional Employee Discounts and Perks Other benefits include a Wellness program with incentives, employer-paid life insurance and AD&D, optional short-term and long-term disability coverage, an employee assistance program, identity theft protection, pet insurance, Inspire & Celebrate colleague recognition and rewards program, a discount program, and more!

If you are looking to be a part of a stable and growing mission-driven organization, this may be the right opportunity for you!

Core for all Leaders 

• Organizational Strategy and Implementation -- Recognizes market trends, judges the impact on their AOR, contributes to responsive strategic plans, develops AOR operational plans, articulates these plans, and ensures they are communicated to gain alignment and commitment of all AOR staff. 

• Fiscal Management -- Effectively uses established processes to ensure accountability for effective operations and resource management. 

• Human Resource Management -- Effectively uses established processes to: select, align, develop, motivate, manage, and retain a team