Regional Director of Operations

About Us:

Endodontic Practice Partners (EPP) is a nationwide network of private endodontic practices committed to patient care, clinical excellence, and nationwide expansion. We empower our partner practices with the support and resources necessary to achieve their goals while maintaining their independence. Built on integrity, compassion, and a dedication to putting patients first, EPP fosters a culture that thrives on collaboration, trusted relationships, and continuous improvement!

Regional Director of Operations (RDO) Position Summary:

Endodontic Practice Partners (EPP) is seeking a strategic and growth-focused Regional Director of Operations (RDO) to oversee the practice operations for our Atlanta, GA Metropolitan Area endodontic practices. The ideal candidate will have a natural "trailblazer" mentality – an individual who thrives in innovative, dynamic environments and excels in driving change, building relationships, and achieving operational excellence. This role requires a blend of strong business acumen, leadership, and a passion for driving performance while creating a positive, collaborative work environment for the team.

Key Responsibilities for Regional Director of Operations:

• Lead with Vision: Drive overall practice success by optimizing performance in collaboration with the Endodontist(s) and practice teams. Manage controllable expenses, patient flow, and treatment counts to achieve optimal results.
• Patient-Centered Leadership: Champion superior patient care and satisfaction, directly handling escalated patient concerns and resolving issues swiftly.
• Business Performance Mastery: Review and interpret regional performance metrics, creating detailed reports and presenting insights to the leadership team. Apply decisive decision-making to improve practice outcomes.
• Communication & Collaboration: Actively communicate with owner doctors and practice administrators to drive alignment on personnel, marketing, clinical needs, and performance opportunities. Share P&L results and discuss practice goals regularly.
• Team Development: Lead, mentor, and develop Practice Administrators (PA) to ensure operational efficiency. Provide consistent feedback and foster growth opportunities for all team members.
• Innovation & Change Leadership: Lead change initiatives within the region to drive continuous improvement in operations. Be a champion for innovative solutions to enhance practice performance and team morale.
• Performance Management: Oversee the performance and accountability of Practice Administrators. Ensure the smooth operation of daily tasks, including AR management, payroll, scheduling, claims submission, and compliance.
• Culture Building: Foster a positive practice culture with a focus on team morale, engagement, and alignment with EPP’s core values.
• Travel & Flexibility: Spend at least four days per week visiting the Atlanta-area practices, with one day dedicated to administrative responsibilities. Travel within the region as required, embracing flexibility and ownership over assigned projects. 

Regional Director of Operations Key Qualifications:

• Remarkable Leadership: We are looking for an assertive and persuasive individual who is results-driven, enjoys leading teams, embraces innovation, and has a natural ability to influence and inspire others.
• Significant Experience: Minimum 5 years of experience in dental office management, overseeing multiple locations and managing diverse teams.
• Business Acumen: Strong ability to interpret and analyze P&L statements and make sound decisions that enhance practice performance.
• Operational Excellence: Demonstrated success in managing AR, insurance claims, and office processes to ensure financial health and smooth operations.
• Team Development: Skilled in developing talent, providing constructive feedback, and addressing performance issues in a positive, growth-oriented manner. Inspire excellence and accountability.
• Strong Communication