Bilingual Training Lead (English/Spanish)

Company Description

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve.   We are EVERSANA.

Job Description

Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:

• Supporting the vision and direction of the organization for focus on employee education and training initiatives.
• On a daily basis, identifying and assessing the training needs of the employees through consultation, observation, New Hire Orientation, and from recommendations from Supervisors and Managers then assigning to Certified Trainers.
• Supporting the Training Specialist in the development of individualized and group training curriculum to address specific needs and results in tangible outcomes.
• Being able to conduct unbiased assessments, grading and following up on a consecutive cycle.
• Being responsible for delivering courses and curricula concerning the Standard Operating Procedures (SOPs) and teaching Certified Trainers as required, following the established guidelines and procedures to ensure regulatory compliance.
• Implementing effective and purposeful training methods/methodologies and being able to train the Certified Trainers using the same methods.
• Supporting training curriculum strategy, design, and deployment of content.
• Driving cultural values and philosophy through all training and development activities.
• Demonstrating effective communication (verbal and written) with all team members.
• Managing the technologies required to develop, manage, and deliver training.
• Setting clear direction, effective plans, and measurable outcomes through the management of each training class.
• Ensuring work is accomplished effectively by managing Certified Trainer performance, work processes and other resources.
• Managing all training materials and files including document control and training records in accordance with cGMP
• All other duties as assigned.

Qualifications

PEOPLE LEADER

People leaders must possess both the skills to effectively accomplish these tasks and the emotional intelligence to do so in alignment with our cultural values.  In addition to the critical management and leadership tasks listed above, this role also includes the following unique responsibilities:

• Day to day supervision of certified trainers.
• Drive a performance-based culture.
• Recruit and train as needed to ensure compliance and process is routinely followed.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

The requirements listed below are representative of the experience, education, knowledge, skills, and/or abilities required.

• Education- Verifiable HS education or better
• Strong coaching experience
• Technology/equipment Microsoft Office 365 skills, Outlook
• Strong communication skills
• Analysis and problem-solving skills
• Critical thinking
• Positive reinforcement
• Dependable
• Strong administrative skills
• 2-4 years of training and or training support experience

PREFERRED QUALIFICATIONS:

• Education - Bachelor’s degree in Education or related field
• Experience in warehouse operations
• Bi-lingual - English/Spanish

Additional Information

OUR CULTURAL BELIEFS

Patient Minded I act with the patient’s best interest in mind.

Client Delight I own every client experience and its