Director, Delivery

Lineage Logistics is reimagining Earth’s food supply chain.
We are the world’s largest provider of temperature-controlled supply chain and logistics solutions. Recognized by Fast Company’s World’s Most Innovative Companies, CNBC’s Disruptor 50 List and the U.S. Department of Energy’s Better Plants Program, we’re globally focused on helping to feed the world by increasing distribution efficiency, advancing sustainability and minimizing waste.

Your Role and Impact

We’re looking for a Director of Delivery to lead and mature a centralized delivery function that supports Product, Design, Engineering, and more. This is a hands-on leadership role for someone who knows how to drive execution and systems-level change.

Delivery at Lineage is responsible for aligning teams, surfacing and removing blockers, coordinating releases, measuring progress, and enforcing clear standards for how we plan, build, and ship. This role is also about bringing focus and momentum to the messy middle: tightening accountability, making outcomes measurable, and helping shift our culture from reactive to intentional.

You’ll lead a group of Program, Training, and Delivery Managers and their teams and work closely with cross-functional peers to ensure delivery supports our broader goals. You’ll play a key role in helping Lineage evolve and mature our existing foundations.

In this role, you will:

Lead and grow a multi-disciplinary Delivery function

• Manage and coach a team of Delivery Managers, Program Managers, Technical Project Managers, Analysts and Training Specialists
• Set clarity around scope, ownership, and expectations for the function and individuals
• Cultivate a calm, focused, and predictable delivery culture that values quality and outcomes over motion

Drive operational rigor across product and engineering delivery

• Standardize how we track, plan, and measure work across the lifecycle
• Define and enforce consistent delivery practices including release coordination and change management
• Guide effective use of core tooling (e.g., Jira) across teams, balance consistency with team-specific needs, and facilitate integrations with adjacent systems to enhance planning, coordination, and visibilityPartner with cross-functional leads to ensure roadmap planning, dependency surfacing and delivery sequencing are effective and repeatable
• Partner with the technology services team to ensure delivery changes are properly logged, approved, and auditable

Establish and scale meaningful delivery metrics

• Define and drive OKRs for the Delivery function, clarifying priorities, measuring impact, and modeling goal-setting discipline for the broader org
• Own Delivery KPIs across reliability, completeness, and connectivity (e.g., delivery % vs commitment, regression rates, stakeholder alignment)
• Collaborate with data and analytics teams to monitor trends and improve predictability
• Translate insight into action, clarify where things break down, and help teams course correct

What Success Looks Like

• Delivery is seen as a true enabler, clear in its role, consistent in its standards, and confident in its voice
• There’s shared understanding of how and when to engage with Delivery across the org
• Teams are planning more effectively and adjusting with less churn
• Delivery is contributing to higher team trust, clearer ownership, and stronger outcomes
• The function brings forward insight for meaningful improvement
• You’re a thought partner to senior leaders, not just a logistics layer

You and Your Experience

• 8+ years of experience across program, project, and delivery leadership roles in tech organizations
• Experience leading multi-disciplinary teams with direct management of both senior ICs and functional leads
• Proven ability to operate calmly in ambiguous, scaling, or cross-matrixed environments
• Strong command of product and engineering lifecycles including agile frameworks, PDLC/SDLC models, and release management
• Familiarity with compliance frameworks (e.g., SOX) and ability to lead or support audit-related delivery workstreams in partnership with cross-functional teams
• Comfortable setting delivery standards, coaching teams, and guiding cultural change without ego
• Can synthesize details into actionable clarity and hold a strategic thread across competing priorities
• Experience with organizational redesign or delivery operating model resets a plus
• Experience in logistics, supply chain, or complex platform organizations helpful
• PMP, PgMP or equivalent certifications welcome but not mandatory

Why Lineage?

This is an excelle