General Manager

About Our Company

Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US, Canada, Mexico, Europe, and Australia. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Adidas, and Mitchell & Ness.  

 

We currently operate 1,200+ locations domestically and 50+ internationally, including specialty concept stores for the NBA, NHL, Paris Saint-Germain, and numerous MLB teams. In recent years, Lids has built partnerships with iconic global brands including Marvel, Playboy, and the Harlem Globetrotters, and gained ambassadors like Justin Jefferson, Quavo, and Josephine Skriver – creating a community for both sports fans and fashion lovers.  

 

The company is currently expanding with the goal of becoming the largest licensed brick-and-mortar sports retailer across the globe. 

General Position Summary

At Lids, our General Managers are the heart and soul of the Lids brand. These cap experts strive to foster a passion for sporting and fashion goods by meeting the needs of our customers while ensuring that all areas of their stores are engaged. General Managers are accountable for every aspect of their retail store’s performance inclusive of achieving key results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids’ products and services. 

Principle Duties and Responsibilities

Essential Duties & Responsibilities
•    DRIVE sales by delivering and modeling exceptional customer service.
•    Develop store schedules and monitor payroll plans daily to ensure that budget is met.
•    Train store personnel on standard operating procedures as well as State and Federal laws and regulations.  
•    Communicate consistently with store team members to ensure understanding and compliance with company directives. 
•    Act as the liaison between the District Sales Manager and the store team members.
•    Take appropriate actions to ensure each store maximizes sales, minimizes asset loss, and conforms to budgetary requirements. 
•    Model, support and adhere to company policies, procedures, and guidelines. 
•    Communicate with employees at all levels of the company. 
•    Ability to work varying days and hours, based on business needs. 
•    Ability to maintain an excellent attendance record. 
•    Other duties as assigned.

Supervisory Responsibilities
•    Carry out managerial responsibilities in accordance with LIDS policies, procedures, and applicable laws. 
•    Supervise store employees through planning, assigning, and directing their overall functions. 
•    Appraise subordinates on positive performance and assist with formal performance evaluations. 
•    Recruit, select, develop, and train store personnel on proper store operations and procedures. 
•    Administer the progressive steps of discipline to include verbal and written warnings. 
•    Direct compliance of store personnel with established company policies, procedures and guidelines including, but not limited to, safekeeping of company inventory, funds and property. 
•    Address complaints and problem solve when appropriate with the assistance of the DSM and or RD.
 

Job Required Knowledge & Skills

1.    Four year degree in business or a related field and one year relevant experience or; two year degree in a related field and at least two years of relevant experience or; three years of relevant experience. 
2.    Exceptional customer service skills and interpersonal communication skills
3.    Proven managerial skills 
4.    Proven ability to perform independently with minimal supervision  
 

Reports To

• District Manager

#LI-SC3

EEO Statement:
Hat World, Inc., Lids Holdings, Inc., dba Lids and subsidiaries is an Equal Opportunity Employer and is committed to complying with all federal, state, and local EEO laws. Hat World, Inc., prohibits discrimination against employees and applicants for employment based on the individual's race or color, religion or creed, national origin, alienage or citizenship status, marital status, sex, pregnancy status, age, military status, disability, or any other protected characteristic or class protected by law. Hat World, Inc. provides reasonable accommodation for disabilities in accordance with applicable laws.

Notice to Applicants:
In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we collect i