Services Coordinator Generalist

The Department of Developmental Services (DDS) is seeking a motivated and experienced human service professional for the role of a Services Coordinator Generalist (Human Services Coordinator I) in the Cape and Islands Area Office located in South Yarmouth. The Services Coordinator Generalist monitors the safety and wellbeing of assigned individuals and advocates in regard to their human, civil, and legal rights through the implementation of support services, the Individual's service plan, and other necessary means.  

Duties and Responsibilities: (these duties are a general summary and not all inclusive)   

• Monitor DDS funded and auxiliary funded programs.
• Maintain regular contact with individuals, families, and providers.
• Travel to individuals' homes, programs, and outside meetings; that may or may not be in close proximity to the Area Office.
• Coordination, facilitation, and monitoring the development and progress of support plans per DDS regulations.
• Utilize the communication methods needed for assigned caseloads.
• Provide outreach and coordinate referrals to community services and other state agencies.
• Provide up-to-date record keeping – both electronic and hard copy; maintain documentation for waiver or non-waiver services.

Preferred Qualifications:

• Familiarity with Microsoft programs and Home and Community Services Information System (HICSIS).
• Experience working with individuals with Intellectual Disabilities and/or who are Deaf and Hard of Hearing.
• Ability to develop and maintain respectful, caring, patient, ethical, and empowering relationships with families and individuals supported by the department.
• Excellent organizational and communication skills
• Ability to utilize American Sign Language and/or bi-lingual skills
• Skills using communication styles and/or augmentative communication systems

Please Note:

This position is located at 519 Station Avenue, South Yarmouth MA 02664

Full-time – 37.5 hour weekly position. 

Monday through Friday – 9:00 a.m. to 5:00 p.m.

Days off – Sunday and Saturday 

Flexibility with work schedule is required. 

Agency Requirements:

• Must be at least eighteen (18) years of age.

About the Department of Developmental Services:

The mission of the Department of Developmental Services (DDS) is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities including Autism Spectrum Disorder to participate fully and contribute meaningfully to their communities as valued members. DDS serves over 43,000 vulnerable individuals throughout their lifetimes, providing a spectrum of day, employment, and residential supports. The agency directly oversees and manages $3 billion in public funds ($2.7B+ operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government.

For more information about our agency and programs visit: www.mass.gov/dds

Pre-Hire Process:

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.

• Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Recommended candidates must successfully complete pre-employment screening which includes:

• Disabled Persons Protection Commission (DPPC) Abuse Registry Search:  https://www.mass.gov/info-details/dppc-abuser-registry
• Criminal background check (CORI) by regulations set forth by the Executive Office of