Director, Resiliency Programs (PowerThrough)

Job Title: Director, Resiliency Programs (PowerThrough)

Work Place Flexibility: Onsite 

Legal Entity: Entergy Services, LLC 

Job Summary/Purpose

The Director of PowerThrough will lead a sales and service organization to provide resiliency solutions approved by each operating company to all customer classes in that operating company. The organization drives sales of resiliency products while managing installations, maintenance, and operations. They develop and execute sales strategies, provide customer education and technical support, manage partnerships with vendors, and monitor the performance of the product offerings under their scope.

 

The Director of PowerThrough will serve as the single accountable leader for the development and implementation of product strategy and roadmaps, sales strategies, customer service, product management and support to drive adoption and profitability of the utilities’ offerings under the PowerThrough framework.

 

Job Duties/Responsibilities

Product Strategy:

• Maintain a command of in-depth market research and analysis for PowerThorugh target customers, including needs, pain points, and preferences across targeted customers. Use these insights to inform the development of the product and service offerings.
• Collaborate with the utility operating companies and cross-functional teams, including marketing, engineering and operations, supply chain, regulatory and IT, to create an overall product strategy and comprehensive product roadmap that aligns with the utility operating companies’ business strategy. Ensure the product portfolio addresses insights from existing offerings, evolving customer demands and emerging industry trends.

Product Management:

 

• Lead cross-functional product development teams to identify, evaluate, and select new technologies and solutions to add to the utility's product offering. Ensure these product evolutions address the evolving needs and preferences of customers.
• Establish and maintain strong relationships with manufacturers, distributors, and other industry partners to secure favorable terms and access to the latest technologies.
• Establish robust product lifecycle management processes to continuously monitor the performance, customer satisfaction, and market competitiveness of the utility's resiliency offerings. Make data-driven decisions to enhance, update, or retire products based on changing customer demands and industry trends.
• Collaborate with the marketing team to develop comprehensive product information, training materials, and customer-facing resources to support the effective promotion and sale of the resiliency products. Ensure all product claims, specifications, and customer-facing information are accurate and aligned with industry standards.
• Monitor and report on key performance indicators, such as sales volume, customer satisfaction, and return on investment, to continuously improve the resiliency products and services.
• Manage the sales forecasts, budgets and financial performance of the resiliency products sales, service, support and operations.
• Own or oversee pilots and project execution and change management plans on resiliency product roadmap with cross-functional deliverables.

Product Sales:

• Develop and oversee the implementation of strategic sales and marketing plans to effectively promote the utility operating companies’ resiliency products and services to target customer segments. This includes setting sales targets, optimizing pricing and incentive structures, training and driving customer adoption through tailored engagement campaigns.
• Design and oversee the execution of targeted customer engagement programs to effectively promote the utilities’ resiliency offerings and drive customer participation. This may include the use of marketing campaigns, customer education initiatives, product demonstrations, and strategic partnerships with resiliency retailers and contractors.
• Continuously monitor and analyze sales performance data, customer feedback, and market trends to identify opportunities for improvement and optimization of th