Account Manager - Employee Benefits

Job Description

Job Description 

Job Title: Account Manager 

Department: Employee Benefits 

Location: West Division 

About Us: 

Acrisure’s West Division began with a small group of agency partners joining together for the best interest of their clients and teams. Through collaboration and trust, they revealed the individual strengths and the extraordinary advantage at their doorsteps. As their success became a reality, people took notice, and the platform grew. Their entrepreneurial spirits drove the partnership that led the Acrisure West Division to where it is today, with a culture built on organic partnership.  

Acrisure is a fast-growing fintech leader that operates a global insurance broker. Acrisure provides a broad array of insurance and financial related solutions, including commercial property and casualty, personal lines and employee benefits insurance, real estate services, cyber services and asset and wealth management. Acrisure’s massively valuable, high margin distribution network combines the strength of trusted advisors with growth and efficiency enabled by AI. 

Job Summary: 

Account Managers perform more routine responsibilities and are primary points of contact for clients they oversee. Account Managers are individual contributors; they develop coverage strategies and plan with occasional guidance or direct supervision.  

Responsibilities: 

• Perform daily service on assigned tasks by Producers and/or Account Executives with the agency’s written procedures including, but not limited to: 

• Service accounts, including account transactions such as quote and issue policies, ID cards, proposal endorsements, certificates, claims, renewals, follow-up, and correspondence. 

• Respond to client inquiries, incoming mail, and company request needs on a timely basis. 

• Develops coverage strategies and plans as necessary. 

• Insurance marketing and sales. 

• Collect renewal data on assigned accounts. 

• Claims support. 

• Review new/renewal policies and endorsements to insure items were received as ordered. 

• Maintain accuracy of client data in agency management system (Applied Systems / EPIC) 

• Document all activities in agency management system (Applied Systems / EPIC) 

• Understand and utilize upload, download and interface technology. 

• Assist other departments in securing and/or providing information necessary to issue appropriate policies in their department for which we have a mutual client. 

• Keeping Producers informed of all important activities on their accounts including being sensitive to potential problems and informing management. 

• Keep current with industry trends including participation in educational seminars and classes for improvement of insurance/sales skills and license compliance. 

• Maintain knowledge of current underwriting require