Director of Clubs - Soldier Field

LOCATION: Soldier Field is a multi-purpose stadium in Chicago, Illinois. Opened in 1924. The stadium has served as the home of the Chicago Bears of the National Football League (NFL) as well as Chicago Fire FC of Major League Soccer (MLS). It also regularly hosts stadium concerts and other large crowd events.

 

Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self. 

 

About Levy
The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games. 

Job Summary

As the Director of Clubs, you will be responsible for managing the department to achieve the best possible guest experience, partner satisfaction and financial results.This leadership role is pivotal in overseeing and enhancing the food and beverage operations within our clubs. 

Detailed Responsibilities

• Overseeing all aspects of club operations
• Ensuring the recruitment and training of team members in our standards and procedures
• Working with the location leadership team to continual drive improvements in guest satisfaction and financial results
• Driving engagement within the club department
• Overseeing all aspects of season planning and event preparation to ensure maximum event readiness
• Partnering with the culinary team to oversee the development of menus for all club spaces
• Ensure the availability of printed collateral to support promotions and premium offer communication
• Working with the location partner to deploy the vision and operational plan for sponsored spaces within the premium department
• Overseeing the daily Goods Out of Stock (GOS) procedure
• Ensuring all aspects of club operations are in line with Levy’s Core Signature standards
• Attending BEO meetings to plan for upcoming events
• Working in partnership with other departments to ensure accurate completion of the requisition process
• Working with the culinary and purchasing team to review consumption rates and update par levels as necessary
• Ensuring compliance with all Payment Card Information rules
• Conducting progressive coaching with team members
• Completion of monthly financial reporting and action planning
• Ensuring regular maintenance, cleaning and inspection of all premium areas and equipment
• Ensuring all appropriate alcohol service signage is placed and that Responsible Service of Alcohol protocols are followed
• Completion and processing of alcohol incident logs to identify recurring issues or trends
• Managing team member breaks
• Overseeing recruitment activities for team members
• Holding pre-shift meetings to set the tone for events
• Support location ‘Keys to the Future’ activities to develop future leaders
• Support team member orientation training to ensure all hourly team members have the skills and knowledge to delight our guests
• Overseeing service standards during events to ensure a high standard of guest experience
• Ensuring accurate end of month inventory completion
• Managing and resolving guest complaints
• Managing team member incidents/accidents and following all required reporting procedures
• Managing the onboarding of new management employees in line with our #bestdayever process
• Monthly safety training conducted for team members
• Managing team member scheduling in line with demand forecasts
• Other responsibilities and duties as assigned
• Supporting other locations/properties as needed

Skills and Experience

• 5+ experience in food and beverage management, with a focus on club or hospitality environments
• Bachelor’s degree in hospitality management is preferred
• High level of computer literacy
• Passion for hospitality, food, and retail
• Excellent interpersonal and stakeholder management skills

 

Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities,