Director of Client Service, Executive Director

Lead Multiple groups within the Commercial Bank Client Service organization. Work with Internal Partners, Chief Financial Officers (CFO's), Presidents and other high-level officers within our Commercial Banking client network to maintain and deepen those relationships.

As a Client Service Director within the Commercial Bank, you will lead a global team and business function, responsible for gathering and providing data and feedback to internal business partners, ensuring client service tools are developed and implemented. You will be asked to build strong partnership across various lines of businesses and functions to ensure smooth delivery of service to our clients. The role requires effective management of the day-to-day operations, including the ability to organize and execute towards future state strategy for the function. You will also partner with internal product, technology, and sales teams to help direct the future for Client Service here at JPMorganChase. 

Job Responsibilities:

• Think and act strategically by defining and driving the direction of the business
• Drive results by demonstrating a consistent track record, factoring in adverse/risk control issues
• Innovate by staying abreast of trends and best practices in Client Service and factor these into approach
• Build relationships that promote a client/customer centered organization
• Deliver the firm through coordinated initiatives and processes in support of business plans
• Communicate and leverage business knowledge and technical expertise to challenge assumptions and operating models
• Partner and influence shared purposes through trust and teamwork across businesses and functions
• Support and expand team member proficiency, including disciplined and integrated performance management and compensation processes
• Demonstrate firm values by promoting an inclusive work environment
• Drive a robust risk/control environment by promoting strong controls
• Builds a client obsessive culture, focused on delivery making it easy and delightful to do business with JPMorgan Chase

Required Qualifications, Capabilities, and Skills: 

• 8+ years of management experience
• Undergraduate degree 
• Proven team leadership and experience in coaching or mentoring other employees
• Demonstrated ability to work in a team environment with the ability to manage conflict and mobilize internal resources
• Excellent verbal and written communications skills
• Strong presentation and negotiating skills
• Strategic thinker with proven ability to execute a change agenda
• Experience in risk awareness and skills to develop and ensure quality program set-ups
• Excellent at developing and maintaining good working relationships with internal partners

Preferred Qualifications, Capabilities and Skills:

• Previous experience with Commercial Bank or Treasury Services products
• MBA
• Ability to provide quantifiable management reporting 

Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth. 

• Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and more
• Help the community through expansive volunteer opportunities
• Join one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees

Some travel required (30%) to visit clients and internal partners.

Please note this role is not eligible for employer immigration sponsorship. 

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.